Senior Manager, Strategic Content & Engagement

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is looking for a strategic communications professional to enhance operational content for DevOps & EA. The role requires 3-5 years of experience at a senior level, focusing on narrative development and effective communication strategies across diverse audiences. Engage in a dynamic team environment and support senior executives in delivering impactful messages.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

World-class training program in financial services

Qualifications

• 3-5 years of strategic communications experience at senior leadership level.
• Outstanding writing, editing and presentation design skills.
• Experience tailoring content to varied audiences.

Responsibilities

• Develop, execute and maintain a comprehensive strategic content plan.
• Support the VP, DevOps & EA to create clear and compelling presentations.
• Draft, edit and adapt communications for diverse audiences.

Skills

Adaptability

Communication

Content Management Systems (CMS)

Critical Thinking

Deadline Management

Decision Making

Detail-Oriented

Employee Communications

External Communication

Professional Presentation

Results-Oriented

Storytelling

Written Communication

Education

Education and training in Communications

Tools

Presentation Software

Job description

Overview

What is the Opportunity?

This position is responsible for developing and executing a comprehensive content strategy in support of DevOps & Enterprise Architecture (EA), ensuring alignment with Technology & Operations (T&O)’s strategy and RBC’s strategy. The role focuses on improving the effectiveness of operational content, strengthening engagement across employees, leaders and stakeholders, and ensuring consistency across internal and external communications. The individual will craft clear, compelling, strategically aligned narratives that translate complex ideas into accessible content. They will establish and enforce standards for operational content, oversee information channels (collaboration sites and weekly and/or monthly employee/manager forums, Connect, SharePoint, etc.), and support senior leaders in strategic planning sessions. Additional responsibilities include managing surveys, analyzing results, and adapting messaging for executives, technical teams, and external stakeholders. The key objective is to enhance the effectiveness and impact of DevOps & EA content, increasing engagement with senior management, employees, business partners, and external vendors and clients.

What will you do?

• Develop, execute and maintain a comprehensive strategic content plan in support of DevOps & EA’s business objectives

• Support the VP, DevOps & EA to create clear, compelling, and visually polished presentations for internal and external audiences, including the preparation of the DevOps & EA Control Book and drafting presentations and speaking notes

• Provide guidance on storytelling techniques and communication best practices to strengthen the executive’s presence and impact

• Ensure all decks have a strong narrative flow, strategic framing and alignment with organizational priorities

• Support the Senior Directors in DevOps and EA with effective internal and external communications across all stakeholders

• Draft, edit and adapt communications (emails, announcements, talking points, blog posts, etc.) for diverse audiences – executives, managers, technical teams and external stakeholders

• Translate complex or technical information into accessible, audience-appropriate messaging

• Implement an employee communications plan focused on improving employee engagement, including the administration of surveys to solicit feedback and reporting the results

• Manage and contribute to a robust, current and information rich social collaboration site

• Improve effectiveness of operational communications within DevOps & EA

• To influence internal awareness of DevOps & EA’s projects/programs, initiatives, and strategic significance to RBC

• Collaborate with business lines across the organization to ensure consistent tone, clarity and alignment of key messages

• Maintain a keen understanding of DevOps & EA’s, T&O’s and RBC’s strategy and priorities to ensure all communications reinforce broader objectives

• Manage deadlines and coordinate with multiple stakeholders to ensure timely, accurate delivery of materials

• Anticipate and address reputational issues with significant potential for negative impact to DevOps & EA and the RBC brand

What do you need to succeed?

Must-Have:

• 3-5 years of strategic communications experience at senior leadership level

• Education and training in Communications

• Experience in dealing with senior executives in a diverse and demanding environment

• Outstanding writing, editing and presentation design skills

• Ability to distill complex information into clear, compelling narratives; superior communication skills (verbal and written)

• Experience tailoring content to varied audiences (senior leadership, technical teams, external groups)

• Proficiency with presentation tools and programs

• Strong organizational and project management skills

• Collaborative mindset with the ability to work cross-functionally, results-focused and deadline sensitive

Nice to Have:

• Strategic thinker with thorough understanding of strategy development and planning processes

• Organizational Awareness; impact and influence

• Strong collaboration and relationship-building skills

• Client Focus

• Financial / Business Acumen

• Strong technology knowledge

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Opportunities to build close relationships with clients

#LI-POST

Job Skills

Adaptability, Communication, Content Management Systems (CMS), Content Strategy, Critical Thinking, Deadline Management, Decision Making, Detail-Oriented, Email Services, Employee Communications, External Communication, Group Problem Solving, Long Term Planning, Multi-Level Communication, Organizational Change Management, Presentation Software, Prioritization, Professional Presentation, Proofreading, Results-Oriented, Solutions Development, Storytelling, Strategic Communication Planning, Teamwork, Written Communication

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W, TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-09-22

Application Deadline: 2025-10-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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