Senior Manager, Labour Relations

Sephora USA, Inc; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading beauty retailer in Toronto is seeking a Senior Manager of Labour Relations to shape their strategy across Canadian operations. This high-impact role involves leading initiatives to enhance employee experience, managing labour risks, and providing expert guidance to senior leaders. Applicants should have extensive experience in labour relations and a deep understanding of Canadian laws. This role offers a dynamic work environment with hybrid options.

Benefits

Employee Assistance Program

Flexible hours

Holidays and time off

Free product discounts

Well-Being program

Qualifications

• 8–10 years of progressive experience in labour relations.
• Deep understanding of Canadian federal and provincial labour laws.
• Experience in high-stakes negotiations and crisis management.
• Bilingual in English and French preferred.

Responsibilities

• Set strategic direction for labour relations.
• Provide expert guidance on complex labour issues.
• Develop national labour relations strategies.
• Lead training programs for leadership.

Skills

Negotiation skills

Conflict resolution

Strategic thinking

Communication skills

Analytical skills

Organizational skills

Education

Bachelor's degree in labour relations or related field

Job description

Job Type : Full Time

Function : Human Resources

Address : 160 Bloor Street East, 11th Floor, Toronto, ON

Work Option : Hybrid

Sephora Canada is dedicated to finding and sharing beauty in the world. We value innovation, trend leadership, and delivering an outstanding customer experience, making Sephora the most-loved beauty community in Canada.

ABOUT THE ROLE

As the Senior Manager, Labour Relations, you’ll be at the forefront of shaping Sephora’s labour relations strategy across our Canadian operations. This is a high-impact leadership role where you’ll champion initiatives that elevate the employee experience, empower leaders, and proactively manage labour-related risks. You’ll influence culture, drive strategic change, and support our teams across the country.

WHAT YOU'LL DO

• Collaborate with the VP of Labour Relations and cross-functional partners in HR, Legal, and Operations to set strategic direction
• Identify and address emerging labour risks using data, trends, and legislative insights to guide proactive solutions
• Provide expert guidance to senior leaders on complex labour issues including policy alignment, compliance, and risk mitigation
• Develop and implement national labour relations strategies that align with business goals and workforce trends
• Design and deliver enterprise-wide training programs to strengthen leadership capabilities in fostering positive workplace relations
• Act as the primary labour relations advisor for Canadian retail leadership, offering strategic counsel on engagement, compliance, and risk
• Lead cross-functional efforts to conduct workplace assessments, engagement audits, and targeted interventions that address potential risks
• Monitor labour relations trends, legislative developments, and industry practices to ensure forward-looking and compliant strategies
• Facilitate advanced training for leaders on effective communication, workplace relations, and labour awareness
• Serve as a strategic leader in crisis situations, ensuring timely, compliant, and effective resolution
• Oversee the development of labour-related policies that reflect legal standards, company values, and operational needs
• Build trusted relationships with field leadership to promote transparency and a shared commitment to a positive employee experience
• Partner with Total Rewards, Talent, and Legal teams to assess the labour impact of major initiatives and support execution readiness
• Represent Sephora in high-profile labour relations matters including collective bargaining and external agency interactions as needed

WHAT YOU’LL BRING

• 8–10 years of progressive experience in labour relations with a proven track record of strategic leadership in complex, multi-jurisdictional environments
• Deep understanding of Canadian federal and provincial labour laws and regulations
• Bachelor’s degree in labour relations, human resources, law, or a related field preferred
• Demonstrated ability to shape enterprise-wide strategy, influence senior leadership, and deliver measurable outcomes
• Experience in high-stakes negotiations, conflict resolution, and crisis management
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Exceptional strategic thinking and problem-solving capabilities
• Outstanding communication and executive presence with the ability to influence at all levels of the organization
• Strong analytical skills with the ability to interpret complex data to support decision-making
• High integrity, discretion, and professional judgment in handling sensitive matters
• Bilingual in English and French preferred

FSCHIRING

WHY YOU'LL LOVE WORKING HERE

• You’ll be part of a unique culture and family of passionate and inspiring individuals.
• You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
• You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offerings, and much more.
• Benefits you can mix and match, depending on your needs.
• Employee Assistance Program services for those times you need extra support.
• Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
• Holidays, time off, flexible hours and work-life balance.
• And of course, there’s our incredible swag – free product gifts throughout the year and discounts with our brand partners.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and / or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

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