Senior Manager, IT

Mejuri; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A modern jewelry brand in Toronto is seeking a Senior Manager IT to oversee IT infrastructure and operations. The role involves team management, vendor relations, and ensuring robust security compliance. Ideal candidates should possess over 5 years of IT operations experience, strong leadership skills, and expertise in security frameworks. This position supports a hybrid work model with in-office presence three days a week.

Benefits

Minimum three weeks vacation

Hybrid work model

Comprehensive medical and dental benefits

Parental leave salary top-up

Semi-annual performance reviews

Qualifications

• 5+ years of IT operations experience, including 2+ years in a managerial role.
• Strong leadership skills with experience in hiring and developing teams.
• Hands-on expertise in IT security frameworks and compliance practices.

Responsibilities

• Oversee installation and maintenance of IT systems, hardware, and software.
• Ensure IT systems remain operational through proactive monitoring.
• Champion IT security and compliance across the organization.

Skills

IT operations management

Vendor management

Security compliance

Team leadership

Problem-solving

Budget management

Communication skills

Education

Bachelor's degree in IT or related field

Tools

SSO platforms (e.g., Okta)

MDM solutions

Endpoint security tools

Job description

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression.

Founded by third-generation jeweler Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.

Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 45+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

Job Overview

The Senior Manager IT is a key member of our Technology team, reporting directly to the CTO and managing one direct report. You’ll oversee IT infrastructure across offices, stores, and fulfillment centers while driving vendor management, security, and compliance initiatives. Acting as both a strategic partner and hands-on operator, you’ll ensure reliable IT performance, support cross-functional teams, and champion organizational security. This is a high-visibility role with impact across the business, balancing day-to-day stability with long-term scalability.

What you'll do

IT Operations & Team Leadership

• Oversee and facilitate installation and maintenance of IT systems, hardware, and software, including servers, desktops, laptops, and communication systems.
• Ensure all IT systems remain in working order through proactive monitoring and rapid response to issues.
• Facilitate technical support and helpdesk functions, both in-office and remotely, by troubleshooting software, hardware, and access issues.
• Set up and maintain workstations for all new employees, including equipment moves and physical setup of devices.
• Manage day-to-day network functions such as Ethernet/Wi-Fi troubleshooting, user maintenance, email administration, and system backups.
• Develop and maintain IT documentation, procedures, and guidelines to ensure consistency and compliance.
• Oversee IT infrastructure across offices, stores, and fulfillment centers.
• Manage vendor relationships for stores, network connectivity, Wi-Fi, and specialized IT services.

Security & Compliance

• Partner with legal, engineering, consultants, and other internal teams in successfully launching and managing employee and information security initiatives.
• Champion IT security across the organization, including SSO rollout for SaaS applications, Endpoint Detection & Response (EDR), and access control policies.
• Develop, implement, and maintain IT policies and procedures that reduce organizational risk.

Support & Enablement

• Serve as an escalation point for IT issues, ensuring quick resolution and stakeholder satisfaction.
• Provide IT expertise and support for cross-departmental initiatives.
• Lead software asset management, license optimization, and cost savings.
• Prepare and deliver regular reporting on IT performance, risks, and opportunities.

Key Performance Indicators

• IT Tickets SLA
• Budget Management
• IT System Uptime (e.g. Office, Store, and Fulfillment Center Internet)
• Onboarding & Offboarding SLAs

What you'll bring

• Experience: proven track record (5+ years) in IT operations, with at least 2+ years in a managerial role.
• Leadership: strong people leader with experience hiring, developing, and managing teams.
• Technical Skills: hands-on expertise with SSO platforms (e.g., Okta), MDM solutions, endpoint security, and SaaS management.
• Security Mindset: familiarity with IT security frameworks, compliance practices, and risk management.
• Business Acumen: experience with budgeting, procurement, and vendor management.
• Problem-Solving: solutions-focused mindset with a history of introducing lasting, cost-effective IT solutions.
• Collaboration: Excellent communication skills with the ability to partner with business leaders, stakeholders, and external vendors.

Benefits at Mejuri

• A minimum of three weeks vacation, plus personal days and three religious/cultural observance days.
• A hybrid work model for all corporate roles
• ‘Mejuri Passport’ which allows employees who meet specific criteria to work in other locations for one month per year.
• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
• Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
• Semi-annual performance reviews.

Please note that these benefits apply to full-time employees.

At Mejuri we embrace a hybrid working environment and support our corporate employees to be successful whether they are at home or in the office. The primary purpose of our offices is to drive collaboration and deepen relationships with one another.

This position requires in-office work 3 days a week and remote work 2 days a week. Our office is located at 60 Bloor Street W, Toronto.

We invite applicants to apply early as our initial screening process will begin on September 30 however the role will remain posted until filled.

At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.

Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.

Accommodation / Accessibility

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.