Senior Manager, Assurance L&D: Governance & Transformation

PwC South Africa; Ottawa; Hybrid; Confidential; Full time

Job summary

PwC Canada is seeking an Assurance Learning and Development Senior Manager to lead governance, operations and transformation of the L&D portfolio. You will build an operating model, enable scalable learning delivery, and drive continuous capability development across a geographically dispersed hybrid team.

Reporting to the Director, you will partner with program management and compliance to align initiatives with business priorities, improve reporting, and apply design-thinking and digital tools

Qualifications

• Undergraduate degree in related field.
• Background in Learning & Development, adult education, learning design, learning operations, talent development, or capability‑building environments is considered a strong asset but is not required.
• Commitment to supporting team growth and development.
• Demonstrated success managing complex initiatives involving multiple stakeholders.
• A track record of improving processes, governance or operational effectiveness.
• Skilled in influencing stakeholders and managing organizational change.
• Portfolio or PMO leadership governance and risk management.
• Operational planning and execution, performance reporting and decision support.
• Ability to analyze information and develop practical insights.

Responsibilities

• Establish governance frameworks and operating rhythms across Assurance L&D.
• Create visibility of portfolio risks and ensure issues are proactively managed before they impact business outcomes using mitigation strategies.
• Ensure strategic alignment of programs and initiatives with business priorities.
• Oversee the design and implementation of scalable operational processes and standards.
• Lead process improvement initiatives that improve quality, speed and stakeholder experience.
• Identifying opportunities to leverage automation, AI and digital tools.
• Partner with learning design and program leadership resources to improve the effectiveness and scalability of learning solutions.
• Develop reporting and dashboard solutions that provide visibility into Assurance L&D learning portfolio health, risks and priorities.
• Encourage application of design-thinking principles across strategic initiatives and operational improvements.
• Provide decision-ready insights that enable leadership to make informed trade-off and investment decisions.
• Lead change management initiatives related to new operating models and processes.
• Build operational excellence capabilities within managers across the team while fostering collaboration within a hybrid and geographically dispersed team.

Job description

PwC Canada is seeking an Assurance Learning and Development Senior Manager to lead governance, operations and transformation of the L&D portfolio. You will build an operating model, enable scalable learning delivery, and drive continuous capability development across a geographically dispersed hybrid team.

Reporting to the Director, you will partner with program management and compliance to align initiatives with business priorities, improve reporting, and apply design-thinking and digital tools