Assurance Learning and Development Senior Manager

PwC Canada; Ottawa; Hybrid; CAD 101,000 - 151,000; Full time

Job summary

PwC Canada is seeking an Assurance Learning and Development Senior Manager to lead governance, operations and transformation for the Assurance L&D portfolio. This role focuses on scalable learning delivery, continuous capability development and improving decision-making across a hybrid, geographically dispersed team.

You will report to the Director, Assurance Learning & Development and drive initiatives that align with business priorities, enhance execution, and foster a culture of

Qualifications

• Establish governance frameworks and operating rhythms across Assurance L&D.
• Develop visibility into portfolio risks and proactively manage issues.
• Ensure programs align with business priorities and strategic goals.
• Oversee scalable operational processes and standards.
• Lead process improvements to raise quality, speed and stakeholder experience.
• Identify opportunities to leverage automation, AI and digital tools.
• Partner with learning design and program leadership to scale learning solutions.
• Develop reporting and dashboard solutions for portfolio health and priorities.

Responsibilities

• Establish governance frameworks and operating rhythms across Assurance L&D.
• Create portfolio risk visibility and mitigate issues before impact.
• Ensure programs align with business priorities and strategic goals.
• Oversee scalable processes and standards across the portfolio.
• Lead initiatives to improve quality, speed and stakeholder experience.
• Explore automation, AI and digital tooling opportunities.
• Collaborate with design and program teams to scale learning solutions.
• Deliver reporting dashboards showing portfolio health, risks and priorities.
• Provide insights to enable leadership on trade-offs and investments.
• Lead change management for new operating models and processes.
• Strengthen operational excellence capabilities within managers on a hybrid, dispersed team.

Skills

Governance

Portfolio management

Process improvement

Reporting

Change management

Design thinking

Team collaboration

Automation & AI awareness

Tools

AI tools

Digital tools

Job description

The Assurance Learning and Development (L&D) Senior Manager will support the development pillar’s vision of driving value to our people, business and clients by fostering a culture of continuous learning. They will cultivate an environment where education, coaching, curiosity and teamwork are valued, and our people actively seek challenging opportunities to learn and develop to their full potential. Reporting to the Director, Assurance Learning & Development, the Senior Manager, Governance, Operations and Transformation is responsible for building and evolving the operating model that enables the successful delivery of Assurance L&D priorities, including the Assurance transformation. The role provides leadership across governance, compliance, operational excellence, portfolio visibility and transformation initiatives while supporting scalable learning delivery and continuous capability development. Working across Program Management, Compliance and Operations, the Senior Manager creates clarity, drives continuous improvement, strengthens decision-making and helps position Assurance L&D for future business needs.

The Opportunity

As an Assurance Learning and Development Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:

• Establishing governance frameworks and operating rhythms across Assurance L&D
• Create visibility of portfolio risks and ensure issues are proactively managed before they impact business outcomes using mitigation strategies
• Ensure strategic alignment of programs and initiatives with business priorities
• Oversee the design and implementation of scalable operational processes and standards
• Lead process improvement initiatives that improve quality, speed and stakeholder experience
• Identifying opportunities to leverage automation, AI and digital tools
• Partner with learning design and program leadership resources to improve the effectiveness and scalability of learning solutions
• Develop reporting and dashboard solutions that provide visibility into Assurance L&D learning portfolio health, risks and priorities
• Encourage application of design-thinking principles across strategic initiatives and operational improvements
• Provide decision-ready insights that enable leadership to make informed trade-off and investment decisions
• Lead change management initiatives related to new operating models and processes.
• Build operational excellence capabilities within managers across the team while fostering collaboration within a hybrid and geographically dispersed team

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $101,300-151,300. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).