Assurance Learning and Development Senior Manager

PwC; Toronto; Hybrid; CAD 101,000 - 151,000; Full time

Job summary

PwC Canada is seeking an Assurance Learning & Development Senior Manager to shape governance, operating models and scalable processes for L&D initiatives. You will drive continuous improvement, enable data-driven decisions and lead cross-functional teams across Assurance L&D in a hybrid structure.

You will partner with program leadership to align with business priorities, design scalable processes, and advance automation and digital tooling to enhance learning outcomes.

Qualifications

• Undergraduate degree in related field.
• Background in Learning & Development, adult education, or learning operations is a strong asset.
• Commitment to team growth and development.
• Experience managing complex initiatives with multiple stakeholders.
• Proven ability to improve processes, governance or operational effectiveness.
• Skilled in influencing stakeholders and managing organizational change.
• Experience in governance, risk or quality management.
• Portfolio or PMO leadership experience.
• Operational planning and execution; performance reporting and decision support.

Responsibilities

• Establish governance frameworks and operating rhythms across Assurance L&D.
• Create visibility of portfolio risks and ensure issues are proactively managed.
• Ensure strategic alignment of programs and initiatives with business priorities.
• Oversee design and implementation of scalable operational processes and standards.
• Lead process improvement initiatives to improve quality, speed and stakeholder experience.
• Identify opportunities to leverage automation, AI and digital tools.
• Partner with learning design and program leadership resources to improve learning solutions.
• Develop reporting and dashboards for portfolio health, risks and priorities.
• Encourage design-thinking in strategic initiatives and operational improvements.
• Provide decision-ready insights to enable leadership decisions.
• Lead change management related to new operating models and processes.
• Build operational excellence capabilities within managers across a geographically dispersed hybrid team.

Skills

Governance

PMO leadership

Portfolio management

Change management

Operational excellence

Stakeholder management

Analytics

Education

Bachelor’s degree

Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Senior Manager

Job Description & Summary

The Assurance Learning and Development (L&D) Senior Manager will support the development pillar's vision of driving value to our people, business and clients by fostering a culture of continuous learning. They will cultivate an environment where education, coaching, curiosity and teamwork are valued, and our people actively seek challenging opportunities to learn and develop to their full potential.

Reporting to the Director, Assurance Learning & Development, the Senior Manager, Governance, Operations and Transformation is responsible for building and evolving the operating model that enables the successful delivery of Assurance L&D priorities, including the Assurance transformation.

The role provides leadership across governance, compliance, operational excellence, portfolio visibility and transformation initiatives while supporting scalable learning delivery and continuous capability development.

Working across Program Management, Compliance and Operations, the Senior Manager creates clarity, drives continuous improvement, strengthens decision-making and helps position Assurance L&D for future business needs.

The Opportunity

As an Assurance Learning and Development Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that'll elevate your career. Your role will include, but isn't limited to:

• Establishing governance frameworks and operating rhythms across Assurance L&D
• Create visibility of portfolio risks and ensure issues are proactively managed before they impact business outcomes using mitigation strategies
• Ensure strategic alignment of programs and initiatives with business priorities
• Oversee the design and implementation of scalable operational processes and standards
• Lead process improvement initiatives that improve quality, speed and stakeholder experienc e
• Identifying opportunities to leverage automation, AI and digital tools
• Partner with learning design and program leadership resources to improve the effectiveness and scalability of learning solution s
• Develop reporting and dashboard solutions that provide visibility into Assurance L&D learning portfolio health, risks and priorities
• Encourage application of design-thinking principles across strategic initiatives and operational improvements
• Provide decision-ready insights that enable leadership to make informed trade-off and investment decisions
• Lead change management initiatives related to new operating models and processes.
• Build operational excellence capabilities within managers across the team while f oster ing collaboration within a hybrid and geographically dispersed team

What You'll Bring

Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

• Undergraduate degree in related field
• A background in Learning & Development, adult education, learning design, learning operations, talent development, or capability-building environments is considered a strong asset but is not required
• Commitment to supporting team growth and development
• Demonstrated success managing complex initiatives involving multiple stakeholders
• A track record of improving processes, governance or operational effectiveness
• Skilled in influencing stakeholders and managing organizational change
• Compliance, risk or quality management
• Portfolio or PMO leadership
• Governance and risk management
• Operational planning and execution
• Performance reporting and decision support
• Ability to analyze information and develop practical insights

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $ 101,300-151,300 . The posted salary range represents the expected hiring range for PwC locations in major city centres . Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you'll love PwC

We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compe