Learning Services Specialist — Project & Operations Lead

EY; Calgary; On-site; CAD 68,000 - 103,000; Full time

Benefits offered by this job

Support and coaching from industry-exc

Learning opportunities to develop new

Flexibility in how you work

Job summary

EY Canada’s Talent Development and Learning team seeks a Learning Services Specialist (LSS) to lead learning initiatives for Assurance, driving planning-to-execution, analytics, and stakeholder collaboration across Canada.

The role focuses on delivering high-quality learning experiences, managing data and budgets, and coordinating with internal teams and external providers within a national scope. This 18-month contract supports national programming and may require overtime.

Qualifications

• Three or more years of experience in a similar learning, project coordination, learning operations or stakeholder-facing role.
• Advanced proficiency in Microsoft Excel and PowerPoint, including pivot tables and VLOOKUP.
• Proficiency with Microsoft Teams, Microsoft 365 and SharePoint.
• Experience working with a learning management system; SuccessFactors experience is an asset.
• Experience using large language models and AI enabled tools to improve productivity, communications or learning operations.
• English proficiency is required due to the national scope of the role.

Responsibilities

• Project manage Assurance learning initiatives from planning through execution, ensuring milestones, dependencies, risks and stakeholder expectations are proactively managed.
• Support the implementation and sustainability of service line-specific and cross-service line learning initiatives that help EY people build future-focused capabilities.
• Build trusted relationships with geographically dispersed team members, client-serving professionals, support teams and external providers to deliver a consistent learner experience.
• Apply strong judgment, attention to detail and quality standards when assisting with sensitive information, learning data, budgets, invoices and approvals.
• Prepare and distribute clear learner and stakeholder communications, including newsletters, updates, SharePoint content and shared mailbox responses.
• Attend and, where required, present at meetings and town halls to gather business insights, share learning updates and reinforce learning priorities.
• Maintain learning databases, support reporting and analysis, and use insights to identify opportunities to improve processes, learner experience and operational effectiveness.
• Partner with translation and other enablement teams to ensure communications and program materials are ready by required deadlines.
• Manage Bridge submissions and support invoice review, coding accuracy, approvals and payment processes.

Skills

Project management

Stakeholder engagement

Learning operations

Analytical thinking

Communication skills

Tools

Excel

PowerPoint

Microsoft Teams

SharePoint

Microsoft 365

SuccessFactors

Job description

EY Canada’s Talent Development and Learning team seeks a Learning Services Specialist (LSS) to lead learning initiatives for Assurance, driving planning-to-execution, analytics, and stakeholder collaboration across Canada.

The role focuses on delivering high-quality learning experiences, managing data and budgets, and coordinating with internal teams and external providers within a national scope. This 18-month contract supports national programming and may require overtime.