Senior Field Service Technician - Electrification

USTBC ABB Installation Products Inc.; Saint-Laurent-de-l'Île-d'Orléans; Presencial; CAD 85.000 - 110.000; Jornada completa

Descripción de la vacante

ABB in Canada is seeking a Senior Field Service Technician to lead technical services for electrical distribution infrastructure. You will deliver testing, commissioning, troubleshooting, and installation across high-, medium-, and low-voltage systems while safeguarding safety and quality standards.

You will manage service projects, engage customers, and identify opportunities for growth, traveling locally and nationally as required, and communicating in French and English with diverse audiences.

Formación

• College diploma or university degree in Electrical Engineering or a related field.
• 5+ years of hands-on experience with high-, medium-, and low-voltage electrical systems.
• Strong troubleshooting abilities with electrical schematics and procedures.
• Deep understanding of electrical safety practices and standards.
• Excellent written and verbal communication in French and English; English needed for customer communication outside Quebec.
• Willingness to travel locally and nationally (≈20%), overtime, and after-hours service calls.

Responsabilidades

• Technical service delivery, testing, commissioning, repairs, upgrades, and installations on switchgear, transformers, relays, and control systems.
• Plan and execute service projects from start to finish with safety and quality compliance.
• Diagnostics and optimization to improve customer system performance and reliability.
• Engage with customers to understand needs and build long-term relationships.
• Identify new service opportunities aligned with customer needs and company strategy.

Conocimientos

Troubleshooting

Project management

Communication

Safety standards

Travel flexibility

Bilingual (French/English)

Educación

College diploma or university degree in Electrical Engineering or related field

Descripción del empleo

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

The Senior Field Service Technician role is a critical position within ABB's Electrification Service division, focused on delivering high-quality technical services for electrical distribution infrastructure. The primary objective is to ensure the safe, efficient, and profitable execution of complex service projects involving high-, medium-, and low-voltage electrical systems. This role combines technical expertise, customer engagement, and business acumen to support ABB's mission of ensuring reliable electrical system operation and customer satisfaction.

Responsibilities

• Technical Service Delivery System Testing and Commissioning: Perform comprehensive testing, commissioning, troubleshooting, repairs, upgrades, and installations on a variety of electrical systems, including switchgear, transformers, protective relays, and control systems.
• Project Management: Plan and execute service projects from start to finish, ensuring compliance with safety, environmental, and quality standards while optimizing operational efficiency and profitability.
• Diagnostics and Optimization: Leverage advanced expertise in electrical system diagnostics and protective relaying to identify and resolve complex technical issues, improving customer system performance and reliability.
• Business Development and Customer Relationships Customer Engagement: Proactively interact with customers to understand their operational needs, recommend tailored solutions, and build long-term relationships.
• Opportunity Identification: Support business growth by identifying new service opportunities aligned with customer needs and company strategy.

Qualifications

• Education: College diploma or university degree in Electrical Engineering or a related field.
• Technical Expertise: 5+ years of hands‑on experience maintaining high-, medium-, and low‑voltage electrical systems, including switchgear, transformers, protective relays, and control systems.
• Troubleshooting Skills: Strong electrical and mechanical troubleshooting abilities, with proficiency in interpreting electrical schematics and technical procedures.
• Safety and Standards: In‑depth understanding of electrical safety practices, industry standards, and environmental regulations.
• Communication: Excellent written and verbal communication skills in both French and English, with the ability to clearly explain technical concepts to diverse audiences. English is required to communicate with customers outside of Quebec.
• Travel Flexibility: Willingness to travel locally and nationally (approximately 20%), work overtime, and respond to service calls outside regular business hours as required.
• Product Knowledge: Knowledge of ABB Electrification products and services, or comparable products and solutions from other manufacturers.

Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada's diversity, including:

• Women
• Indigenous Peoples
• Members of visible minorities
• Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.

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