Field Service Technician

USTBC ABB Installation Products Inc.; Northeastern Ontario; On-site; CAD 68,000 - 99,000; Full time

Benefits offered by this job

Competitive benefits

Bonus eligible

Job summary

ABB is seeking a field service professional for the Automation Process Industries, Mining and Materials in Sudbury, Ontario. The role involves executing service work, delivering quality customer service, and communicating service timelines to ensure client satisfaction.

Onsite work with 60-70% travel, supporting ABB MV/LV Drives, PLCs, and DCS systems. Strong English skills, valid driver’s license and passport required; French is a bonus.

Qualifications

• Hands-on experience servicing, maintaining, commissioning, and repairing medium-voltage (MV) equipment and other industrial systems.
• Bachelor's degree in Electrical Engineering or related technical discipline is an asset.
• Strong technical knowledge of industrial automation, software applications, and control systems; experience with ABB MV/LV Drives, PLCs, and DCS systems is an asset.
• Demonstrated mechanical aptitude, problem-solving skills, and ability to support complex industrial equipment in field environments.
• Excellent English communication skills, with a valid driver's license and passport, and willingness to travel extensively to customer sites (60-70%). French is a strong asset.

Responsibilities

• Execute field service work safely, efficiently, and in accordance with customer requirements, quality standards, and agreed timelines.
• Provide an outstanding customer experience through clear communication, responsiveness, and a strong sense of urgency.
• Deliver an exceptional customer experience by communicating clearly, demonstrating urgency, and ensuring customer satisfaction and retention.
• Identify opportunities to improve customer operations, eliminate pain points, and communicate service growth opportunities to ABB account teams.
• Troubleshoot, analyze, and resolve technical issues through remote and on-site support for certified products and service offerings.
• Plan and prepare service activities by securing the required materials, parts, tools, and equipment to achieve a first-time-right outcome.
• Drive continuous improvement by recommending corrective and preventive actions, improving work processes, and preparing accurate service documentation and customer reports.
• Promote ABB's safety culture while collaborating with customers and colleagues, reporting hazards, mentoring junior technicians and engineers, providing technical guidance, and delivering training when required.

Skills

Field service

MV equipment

Troubleshooting

Customer service

Communication

Driver's license

Passport

Travel willingness

French asset

Education

Bachelor's degree in Electrical Engineering

Tools

ABB MV/LV Drives

PLCs

DCS systems

Remote support tools

Job description

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.

The work model for the role is: onsite. (traveling role field service: 50% on surface, 50% underground)

This role is contributing to the Automation Process Industries, Mining and Materials in Sudbury, Ontario.

• Execute field service work safely, efficiently, and in accordance with customer requirements, quality standards, and agreed timelines.
• Provide an outstanding customer experience through clear communication, responsiveness, and a strong sense of urgency.
• Deliver an exceptional customer experience by communicating clearly, demonstrating urgency, and ensuring customer satisfaction and retention.
• Identify opportunities to improve customer operations, eliminate pain points, and communicate service growth opportunities to ABB account teams.
• Troubleshoot, analyze, and resolve technical issues through remote and on-site support for certified products and service offerings.
• Plan and prepare service activities by securing the required materials, parts, tools, and equipment to achieve a first-time-right outcome.
• Drive continuous improvement by recommending corrective and preventive actions, improving work processes, and preparing accurate service documentation and customer reports.
• Promote ABB's safety culture while collaborating with customers and colleagues, reporting hazards, mentoring junior technicians and engineers, providing technical guidance, and delivering training when required.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role

• Hands-on experience servicing, maintaining, commissioning, and repairing medium-voltage (MV) equipment and other industrial systems.
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline - an Asset
• Strong technical knowledge of industrial automation, software applications, and control systems; experience with ABB MV/LV Drives, PLCs, and DCS systems is considered an asset.
• Demonstrated mechanical aptitude, problem-solving skills, and ability to support complex industrial equipment in field environments.
• Excellent English communication skills, with a valid driver's license and passport, and willingness to travel extensively to customer sites (60-70%). French is a strong asset.

What's in it for you?

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You'll be part of a team that values your voice and celebrates your progress.

More About us

ABB's Mining & Material team delivers solutions and services ensuring our customers get the most out of their investment. Our Mining & Material solutions help improve safety and productivity of the mines while reducing maintenance and energy costs. Deep domain knowledge enables us to truly understand and address our customers' challenges and opportunities.

Our Mining & Material Service Team supports customers on ABB systems and solutions throughout North America. Our customers operate 24x7 and rely on ABB to support from installation and initial start-up, through to life-cycle services to maximize the availability of the solutions provided by ABB and optimize their operations.

Benefits

• Benefits : Our benefits? Competitive, comprehensive, and crafted with you in mind.
• While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $67,500 and $99,000 annually and is bonus eligible.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

#ABBCareers #RunwithABB #Runwhatrunstheworld #LI-onsite

ABB may utilize Artificial Intelligence (AI)-enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by