Senior Event Tech Lead (AV/Projection)

Encore Canada; Brampton; On-site; CAD 50,000 - 58,000; Full time

Job summary

Encore Canada seeks a Sr. Technical Specialist to manage setup, operation and teardown of complex AV for full-production events in a hospitality setting. Reports to Associate/Director of Project Management in the assigned area.

You will lead technicians during events, maintain equipment security, and collaborate with hotel teams to deliver superior customer satisfaction while training and mentoring staff and staying current with industry trends.

Qualifications

• Bachelor’s degree preferred.
• 10+ years of specialized video projection experience.
• 5+ years of event technology experience in audio, lighting, projection, or video.
• 4-5 years of customer service or hospitality experience preferred.
• Internal team members must meet training requirements to apply.
• Technical 1-Star, 200, plus half of 400-level event hours; sign-off by DPM or higher.
• New Encore team members must complete all training within 60 days of hire.
• Ability to interact professionally with diverse workforce and senior management.
• Strong customer, client and coworker interface experience.
• Self-starter; works independently.
• Valid driver’s license required for some roles; DOT requirements may apply.
• Must lift 50 lbs.

Responsibilities

• Ensures flawless setup, operation, and breakdown of advanced AV equipment.
• Troubleshoots technical issues and resolves problems quickly.
• Complies with company security and safety measures.
• Ensures equipment is secure from theft and damage.
• Provides excellent service and exceeds client expectations.
• Maintains positive relationships with clients through effective communication.
• Collaborates with internal team on event solutions pre-event and during event.
• Understands and fosters hotel/client relationships.
• Develops leadership and technical skills in others.
• Mentors technical, sales and operations staff; develops team skills.
• Stays current with technology and industry trends.
• Performs advanced work with operations during pre/during/post event.
• Supervises and directs technicians during events.
• Assists with equipment security, storage, inventory, transport and maintenance.
• Performs inventory and forecasting of equipment needs.

Skills

Video projection

Event technology

Customer service

Education

Bachelor’s degree

Job description

Encore Canada seeks a Sr. Technical Specialist to manage setup, operation and teardown of complex AV for full-production events in a hospitality setting. Reports to Associate/Director of Project Management in the assigned area.

You will lead technicians during events, maintain equipment security, and collaborate with hotel teams to deliver superior customer satisfaction while training and mentoring staff and staying current with industry trends.