Senior Event Tech Lead - AV & Production

Encore; Mississauga; On-site; CAD 36,000 - 40,000; Full time

Job summary

Encore is seeking a Sr. Technical Lead to bridge between technical lead and specialist, overseeing small to mid-sized sessions. The role reports to an Operations Manager or Director of Event Technology and is based in a hotel/convention center setting in Mississauga.

The position emphasizes equipment operation, client service, staff development, and supervision during events, with a focus on maintaining high-quality AV solutions and strong team leadership.

Qualifications

• Bachelor’s Degree is preferred.
• 2+ years of field experience in specialty area is required.
• 2-3 years of customer service or hospitality experience is preferred.
• Internal applicants must be Technical 1-Star Certified and external must achieve within 60 days of start date.
• Internal Candidates must show completion of 50% of hands-on skill verification for core discipline (Audio, Lighting, Projection, Video).
• Ability to interact professionally with a diverse workforce, customers, and senior management.
• Strong customer, client and coworker interface experience.
• Valid driver’s license required for roles operating company vehicles; DOT requirements may apply.
• Must be able to lift 50 lbs.

Responsibilities

• Operates and supervises advanced AV equipment during events.
• Troubleshoots technical issues and resolves problems quickly.
• Provides excellent customer service and exceeds client expectations.
• Mentors and coaches team members to develop technical skills.
• Performs pre/during/post event work with the operations team.
• Maintains equipment safety, storage, and transportation; conducts inventory forecasting.

Skills

2+ years field experience

Customer service experience

Hospitality experience

Leadership potential

Education

Bachelor’s Degree preferred

Job description

Encore is seeking a Sr. Technical Lead to bridge between technical lead and specialist, overseeing small to mid-sized sessions. The role reports to an Operations Manager or Director of Event Technology and is based in a hotel/convention center setting in Mississauga.

The position emphasizes equipment operation, client service, staff development, and supervision during events, with a focus on maintaining high-quality AV solutions and strong team leadership.