Senior AV Systems & Events Lead

Encore Canada

Brampton

On-site

CAD 50,000 - 58,000

Full time

3 days ago

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Job summary

Encore Canada is seeking a Sr. Technical Specialist to lead the technical setup and operation of large-scale hospitality events in Brampton. You will supervise staff, troubleshoot AV systems, and ensure excellent client satisfaction across pre-event and on-site phases.

Focus is on advanced lighting and AV equipment, safety compliance, and mentoring junior technicians while collaborating with hotel teams to deliver flawless events. Occasional travel and irregular hours may apply.

Qualifications

Bachelor’s Degree is preferred.
10+ years of specialized Lighting experience.
4-5 years of customer service or hospitality experience is preferred.
Internal Team Members must meet all Training requirements to be eligible to apply for this role.
Technical 1-Star, Professional 200 and (1) Technical Level 300 in A/P/V/L. Plus half of 400 level event hours event experience in A/P/V/L. Experience must be signed off by DPM or higher.

Responsibilities

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
Troubleshoots technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.
Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
Understands and fosters the hotel/client relationship.
Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
Develops self as subject matter expert in discipline of specialty.
Stays current with technology and industry trends.
Performs advanced work (pre/during/post event) with operations team members.
Supervises and directs other technicians during an event.
Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.
Performs inventory and forecasting of equipment needs.