On-Site Event AV Technician | Hospitality Tech Pro

Encore Canada; Toronto; On-site; CAD 26,000 - 32,000; Full time

Job summary

Encore Canada seeks a Technician to set up and operate basic audiovisual systems in hospitality settings, ensuring guest satisfaction. You will report to Operations leadership and collaborate with hotel staff and clients to deliver seamless events with proper equipment functioning.

Applicants should have a High School Diploma, Technical Level 3 Certification preferred, and some customer service or AV exposure. A valid driver's license may be required; lifting 50 lbs is expected.

Qualifications

• High School Diploma required; Associate degree preferred.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in educational environment is preferred.
• A valid driver's license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel or client relationship.
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Follow all venue safety requirements and supplier protocols.
• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.
• Load, unload, or store gear and equipment, as needed.
• Preparing, labeling, and scanning equipment, as needed.

Skills

Customer service

Hospitality experience

Lifting 50 lbs

Education

High School Diploma

Tech Level 3 Certification

Job description

Encore Canada seeks a Technician to set up and operate basic audiovisual systems in hospitality settings, ensuring guest satisfaction. You will report to Operations leadership and collaborate with hotel staff and clients to deliver seamless events with proper equipment functioning.

Applicants should have a High School Diploma, Technical Level 3 Certification preferred, and some customer service or AV exposure. A valid driver's license may be required; lifting 50 lbs is expected.