Lead AV Technician & Events Supervisor

Encore Canada; Surrey; On-site; CAD 39,000 - 47,000; Full time

Job summary

Encore Canada is seeking a Technical Supervisor to lead floor operations, ensure customer satisfaction, and develop staff within a hotel/convention center setting. The role reports to senior operations leadership and requires on-site presence across multiple venues.

The ideal candidate has 3-5 years in hospitality or customer service, 3-5 years in AV, and a Bachelor’s degree or relevant certifications. Candidates should demonstrate strong problem solving and leadership capabilities, and hold a

Qualifications

• 3-5 years of customer service or hospitality experience preferred.
• 3-5 years of audio visual experience required.
• Bachelor's degree preferred; Internal applicants must hold Technical 1-Star Certification or obtain within 60 days.

Responsibilities

• Oversees setup, operation and breakdown of AV equipment as listed in qualifications.
• Delivers excellent customer service and builds relationships with clients on-site.
• Mentors technicians and reinforces Encore service expectations.
• Manages daily floor activities and coordinates communications for events.

Skills

Customer service

Hospitality

Audio-visual experience

Team leadership

Problem solving

Driver's license

Education

Bachelor's degree preferred

Technical 1-Star Certification

Job description

Encore Canada is seeking a Technical Supervisor to lead floor operations, ensure customer satisfaction, and develop staff within a hotel/convention center setting. The role reports to senior operations leadership and requires on-site presence across multiple venues.

The ideal candidate has 3-5 years in hospitality or customer service, 3-5 years in AV, and a Bachelor’s degree or relevant certifications. Candidates should demonstrate strong problem solving and leadership capabilities, and hold a