Senior Event AV Lead - Hospitality & Events

Encore; Banff; On-site; CAD 41,000 - 48,000; Full time

Benefits offered by this job

Dental plan

Disability benefits

Health care plan

Paramedical services coverage

Vision care benefits

Group insurance benefits

Life insurance

Night shift premium

RRSP

Deferred Profit-Sharing Plan (DPSP)

Learning/training paid by employer

Paid time off (volunteering or个人 days)

Job summary

Encore is seeking a Technical Lead to set up and operate AV systems in a hospitality environment, ensuring client satisfaction. You will lead on-site technicians, troubleshoot issues, and uphold safety and security protocols while coordinating with hotel staff and Encore systems.

The role requires 2–3+ years in AV and hospitality, a valid driver’s license, and the ability to lift 50 lbs. Join a dynamic team delivering world-class service at multiple hotel locations in Banff.

Qualifications

• High school diploma required; Associate’s degree preferred.
• 2-3+ years of customer service or hospitality experience.
• 2-3+ years of audio-visual experience.
• Internal applicants must be Technical 1-Star Certified; externals must obtain within 60 days of start date.
• A valid driver’s license is required for team members who may operate Company vehicles.
• Additional DOT requirement may apply if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Set up, operate, and break down intermediate AV equipment accurately and timely.
• Troubleshoot technical issues and resolve problems quickly.
• Provide excellent service and build strong relationships with clients on site.
• Maintain accurate system entries and paperwork; coordinate with staff and vendors for equipment.
• Assist in invoice finalization and revenue up-selling where appropriate.

Skills

Customer service

Hospitality

Team leadership

Education

High school diploma

Associate’s degree preferred

Technical 1-Star Certification

Job description

Encore is seeking a Technical Lead to set up and operate AV systems in a hospitality environment, ensuring client satisfaction. You will lead on-site technicians, troubleshoot issues, and uphold safety and security protocols while coordinating with hotel staff and Encore systems.

The role requires 2–3+ years in AV and hospitality, a valid driver’s license, and the ability to lift 50 lbs. Join a dynamic team delivering world-class service at multiple hotel locations in Banff.