Senior Director, New Accounts & Documentation

RBC; Toronto; On-site; CAD 140,000 - 200,000; Full time

Benefits offered by this job

Bonuses

Stock options

Flexible benefits

Commissions

Job summary

RBC in Toronto seeks a Director for New Accounts and Documentation to set strategic direction, align priorities with firm-wide initiatives, and act as a senior liaison between Operations and business leadership. You will support internal and external customers across business lines while managing regulatory and organizational risks.

You will lead department managers, oversee quality and controls, drive process improvements, and manage budget and staffing.

Qualifications

• Operations experience with risk and control discipline.
• 4-year degree from an accredited university.
• 7+ years of securities or banking experience.
• 7+ years demonstrated and sound managerial experience leading and managing large teams.
• Fully proficient with MS Office (Word, Excel, PowerPoint, Outlook).
• Advanced problem identification, analytical and resolution skills for escalated issues.

Responsibilities

• Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism.
• Oversee complex, specialized department deliverables and processes to ensure quality standards, effective controls, risk mitigation, and regulatory compliance across all departments.
• Monitor implementation of new processes and procedures to increase timeliness, reduce expenses, and improve service.
• Serve as senior-level advisor for decision-making across all groups within scope and as escalation point for unresolved matters.
• Establish and maintain credible relationships with clients, internal business lines, and external vendors.
• Monitor departmental risk and ensure compliance with business standards, industry and regulatory guidelines.
• Manage department budget, financial forecasts, staffing models, and metric tracking.
• Support career development and alignment with RBC goals for employees.
• Leverage cross-enterprise collaboration to develop better solutions across teams.
• Accept and execute change while supporting employees through transitions.

Skills

Operations risk discipline

7+ years securities or banking

7+ years managerial experience

MS Office

Analytical problem solving

Education

4-year degree

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

RBC in Toronto seeks a Director for New Accounts and Documentation to set strategic direction, align priorities with firm-wide initiatives, and act as a senior liaison between Operations and business leadership. You will support internal and external customers across business lines while managing regulatory and organizational risks.

You will lead department managers, oversee quality and controls, drive process improvements, and manage budget and staffing.