Senior Customer Service Representative

Randstad Canada; Mississauga; Híbrido; CAD 30.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

On-site in Mississauga

Descripción de la vacante

Randstad Canada in Mississauga, Ontario is seeking a Client Care Representative for a 6-month contract with a possible extension. The role is hybrid (1-2 days in office) with a pay rate of $26.41 per hour.

You will handle front-line client inquiries, build relationships, and collaborate with internal teams to meet customer needs. The candidate should have at least 3 years in customer service, strong listening and negotiation skills, and proficiency in Microsoft Office.

Formación

• Minimum 3 years’ experience in customer service.
• Pass company background check.
• Bilingualism in French/English is an asset.
• Advanced Microsoft Office skills.
• Detail oriented and able to multi-task.

Responsabilidades

• Respond to customer requests promptly, accurately and professionally.
• Develop and maintain good client relationships while ensuring confidentiality.
• Coordinate with internal and external teams to meet customer needs.
• Process customer requests through the CRM tool.
• Manage and update the inventory system.
• Complete service orders and ensure timely billing.
• Process invoices and complete billing.

Conocimientos

Customer service

Multi-tasking

Microsoft Office

Bilingual FR/EN

Herramientas

CRM tool

Descripción del empleo

Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?

Do you have outstanding relationships and a creative streak?

The Client Care Representative is responsible for being on the front lines and directly resolving issues from our company Clients. Patience, devotion and a strong talent for negotiation, verbal communication as well as very good listening skills and a strong willpower to make a difference. The candidate needs to offer a superior quality of service while using the tools available to him / her in a continuously changing environment.

6 month contract with possibility of extension

Advantages

• Location: Mississauga, ON
• Payrate: $26.41/h
• Global opportunities for professional growth and development
• Hybrid position (1-2days a week in office)

Responsibilities

• Responsible for responding to customer requests in a prompt, accurate, and professional manner
• Develop and maintain good client relationships while ensuring confidentiality
• Work with both internal and external teams to ensure the customer’s needs are met
• Process customer requests through utilization of the CRM tool
• Manage and update the inventory system
• Complete service orders
• Process invoices and complete billing

Qualifications

Critical Qualifications/Competencies:

• As required to meet customer’s needs, successful candidate must pass the company, OPP background check.
• Have a minimum of 3 years’ experience in customer service
• Bilingualism in French/English is an asset
• Detail oriented
• Able to prioritize and multi-task at a high level
• Able to solve problems analytically
• Ability to adapt to change, in a competitive environment where priorities change frequently
• Self-motivated, self-governing, and accountable
• Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Basic accounting knowledge is an asset

Working Conditions

• Location: Mississauga, ON
• Flexible schedules with alternating shifts to meet the needs of customers and the business

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.