Continuous Improvement Engineer - Hybrid

Randstad Canada; Milton; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Contract extensions

Competitive market rates

Global employer

Job summary

Randstad Canada is seeking a Customer Support Engineer for a 12‑month contract to work hybrid on-site at client offices in Milton, Ontario. You will be the primary point of contact for customers, troubleshoot issues, and drive improvements in service delivery.

The ideal candidate has 5+ years in a similar role and experience supporting end clients, with a background in technical products and services (software, hardware, etc.).

Qualifications

• Minimum 5 years in a similar Customer Support/Eng role.
• Direct experience supporting end clients.
• Background with software/hardware products is a plus.

Responsibilities

• Lead first-line customer issue resolution and act as escalation point for operational issues.
• Meet with customers face-to-face and virtually to review performance and drive joint improvement plans.
• Support customer scorecards, QBRs, and service recovery actions.

Skills

Customer support experience

Client engagement

Technical product knowledge

Job description

Are you an experienced Customer Support Engineer with a background supporting technical services and products? Do you have experience working directly with clients to help troubleshoot issues, be a primary point of contact and resolve issues?

We're looking for a Customer Support Engineer for an initial 12 month contract to work hybrid on-site at our clients offices in Milton, Ontario!

Advantages

• Long-term contract with potential for extensions
• Good competitive market rates
• Work for a global employer

Responsibilities

• Continuous Improvement: Lead improvement actions related to quality claims, returns, Lean Ordering, and delivery complexity reduction. Analyze performance gaps and implement sustainable correctives.
• Customer Mindset Leader: Act as the first customer escalation point for operational issues impacting the market. Promote customer-centric behaviors across teams.
• Direct Customer Engagement: Meet face-to-face and virtually with customers to review performance, resolve issues, and drive joint improvement plans. Support customer scorecards, QBRs, and service recovery actions.

Qualifications

• 5 + years of experience in a similar role
• Previous experience directly supporting end clients
• Ideally have a background supporting technical products and services (software, hardware, etc.)

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.