Bilingual Customer Support Representative

ManpowerGroup, Inc.; Mississauga; In loco; CAD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

2 weeks training + 2 weeks shadowing

Competitive hourly pay

Supportive team culture

Descrizione del lavoro

ManpowerGroup, Inc. is seeking a Bilingual Customer Support Representative in Mississauga, ON to support the B2B sales team. The role requires strong communication skills, a proactive attitude, and the ability to handle multiple tasks efficiently in a fast-paced environment.

The ideal candidate will be bilingual (English and French) with call center experience and a customer-focused mindset. The position offers Monday to Friday, 9:00 AM - 5:30 PM shifts and a competitive hourly pay rate in

Competenze

• Call center experience with proven ability to manage call queues.
• Bilingual proficiency in English and French.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Willingness to learn and adapt to new systems and processes.

Mansioni

• Handle incoming phone calls and respond to customer inquiries professionally and efficiently.
• Respond to incoming emails, providing timely and accurate information.
• Upsell and promote a range of minor component products to customers.
• Perform data entry into the company ERP system with accuracy.
• Manage a call-in queue, ensuring high-quality customer service and issue resolution.

Conoscenze

Bilingual English-French

Call center experience

Strong communication

Descrizione del lavoro

Our client, a leading organization in the manufacturing and distribution sector, is seeking a Bilingual Customer Support Representative to join their team. As a Bilingual Customer Support Representative, you will be part of the Customer Service Department supporting the B2B sales team. The ideal candidate will have excellent communication skills, a proactive attitude, and the ability to handle multiple tasks efficiently, which will align successfully in the organization.

Job Title: Bilingual Customer Support Representative

Location: Mississauga, ON

Pay Range: $20

Shift: Monday to Friday, 9:00 AM - 5:30 PM

What's the Job?

• Handle incoming phone calls and respond to customer inquiries professionally and efficiently


• Respond to incoming emails, providing timely and accurate information


• Upsell and promote a range of minor component products to customers


• Perform data entry into the company ERP system with accuracy


• Manage a call-in queue, ensuring high-quality customer service and issue resolution

What's Needed?

• Call center experience with proven ability to manage call queues


• Bilingual proficiency in English and French


• Strong communication and interpersonal skills


• Ability to work in a fast-paced environment and handle multiple tasks


• Willingness to learn and adapt to new systems and processes

What's in it for me?

• Opportunity to join a reputable organization in a dynamic industry


• Comprehensive training program including 2 weeks of initial training and 2 weeks of shadowing


• Engaging work environment with growth potential


• Supportive team culture that values diversity and inclusion


• Competitive hourly pay rate with opportunities for performance recognition

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.