Bilingual customer service representative- French/english

Randstad Canada; Mississauga; Híbrido; CAD 38.000 - 47.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid work model

Great working environment

Growth & advancement opportunities

Well known and reputable organization

Resumo da vaga

Randstad Canada is seeking a bilingual (English/French) Service Center Representative for a full-time contract role. The position is local to Toronto or surrounding areas with a hybrid work model and benefits such as growth opportunities and a reputable employer.

Hours are Monday–Friday, 8:00 AM–8:00 PM, with an ASAP start date and a project end date in April 2027. Responsibilities include handling inbound calls in English and French, supporting investment accounts, and delivering exceptional

Qualificações

• Excellent English and French communication skills.
• Previous Customer Service or Call Centre experience is preferred.
• Strong computer/keyboard skills are required.

Responsabilidades

• Handle inbound calls in English and French.
• Provide support for investment accounts and related services.
• Deliver an excellent customer service experience and promote the company’s reputation.

Conhecimentos

Bilingual English/French

Customer service

Call center experience

Strong computer skills

Descrição da vaga

This is an opportunity to work with one of the biggest investment firms in the world. If you are looking for an opportunity to work within the field of finance and are highly motivated to work in the investment and wealth management space, then look no further as this is the right opportunity for you.

We are looking for a fluently bilingual (English and French), motivated and goal oriented candidate for our client in Toronto, Montreal and Alberta.

Position: Bilingual Advisor Service center representative - full time contract.

Location: Must be local to Toronto or surrounding area.

Hours of Operation: Monday - Friday 8:00AM - 8:00PM

Start date - ASAP

End date - April 2027

Salary - $27.40/hr - $33.80/hr

Advantages

Don't miss out ! These would be your advantages:

• Hybrid work model
• Great working environment
• Growth & advancement opportunities
• Well known and reputable organization

Responsibilities

Responsibilities for the Bilingual Advisor Service center representative includes (but are not limited to):

• Complete Inbound calls
• Handle calls in English and French language
• Provide support for investment accounts
• Provide an excellent customer service experience & promote a positive company reputation

Qualifications

• Excellent English and French communication skills
• Strong computer/keyboarding skills
• Previous Customer Service or Call Centre experience is required
• Ability to work under pressure and be adaptable
• Asset if you have experience in the financial industry

We appreciate all applications, however, only those who meet the requirements for this role will be contacted.

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Our Client operates across Canada, and globally/internationally in the United States and other countries. This company takes all reasonable means to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires this where it is necessary and its existing bilingual employees are unable to fulfil these job duties.

Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written). In particular, this position will require the employee to:

The incumbent of this role is required to review and process documents in both official languages (French and English) to meet the industry regulatory obligations for this client. It is required that they demonstrate advanced communication skills in both languages.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.