Inside Sales Representative

Randstad Canada; Richmond Hill; Hybrid; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Parking on site

Hybrid work model

3 weeks vacation

Paid personal and sick days

Mentorship and training

Job summary

Randstad Canada is seeking an Inside Sales Representative in Richmond Hill to deliver world‑class customer care within a growing IT consulting environment. You will bridge client technical teams and customers, manage quotes, and support renewals in a hybrid office setup.

The role emphasizes customer care, upselling opportunities, and precise admin work in Salesforce. A 3-day office presence, with remote days, offers collaboration and professional growth in a dynamic team.

Qualifications

• 1–3 years of experience in customer care, inside sales support, or client relations.
• Experience in IT reseller or consulting is highly desirable.
• Cisco certification is considered a strong asset.
• Exceptional communication skills with empathy and clarity in customer care interactions.
• Collaborative and open-minded approach to learning IT systems and improving processes.
• Ability to commute to Richmond Hill three times a week.

Responsibilities

• Deliver premium customer care as the main contact for quotes, orders, and technical specifications.
• Upsell products and identify selling opportunities.
• Create and maintain accurate quotes and BoM alignment with customer needs.
• Manage end-to-end customer care journey in Salesforce with up-to-date contacts, projects, and renewals.
• Negotiate with vendors to secure best pricing for customers.
• Oversee post-sales activities, track shipments, and ensure licenses are delivered on time.
• Proactively manage contract renewals to prevent lapses in support.

Skills

Customer care

Communication

Team collaboration

Tools

Salesforce

Cisco certification

Job description

Are you a service-oriented professional with a passion for delivering an exceptional customer care experience in the technology sector? We are currently seeking a dedicated Inside Sales Representative to join a dynamic and growing IT consulting firm in Richmond Hill. In this role, the focus is on more than just transactions; it is about providing world-class customer care to existing clients, ensuring their networking and infrastructure needs are met with precision and care. As an Inside Sales Representative, you will act as a vital bridge between the client's technical teams and their valued customers, ensuring every interaction reflects their commitment to excellence in customer care.

This position is ideal for someone who thrives in a supportive environment where customer care is the top priority. You will manage existing customer relationships, handle complex inquiries, and ensure that the administrative backbone of the service cycle is seamless. Reporting directly to the Sales Operation Manager, you will be part of a team that values your contribution to the overall customer care strategy and offers a clear path for advancement within the organization.

The role offers a hybrid work model, allowing you to enjoy the collaboration of an office environment in Richmond Hill three days a week while managing your customer care responsibilities remotely for the remainder. While the primary language of business is English, your ability to communicate complex technical information in a friendly and accessible manner is what will set you apart. This Inside Sales Representative role is a permanent opportunity that rewards your dedication to customer care with a competitive salary and a bonus structure tied to both team success and your own professional development.

Advantages

• Competitive base salary of $65,000 to $85,000, based on experience with experience in customer care or IT support, with 10% bonus based on team targets and professional development.
• Hybrid work flexibility: 3 days in the Richmond Hill office and 2 days remote.
• 3 weeks vacation plus paid personal and sick days.
• Direct mentorship and training from industry experts who prioritize your career well-being.
• Opportunities for growth.
• A supportive culture that celebrates team wins and provides the tools you need to succeed.
• Parking on site.

Responsibilities

• Deliver premium customer care by acting as the primary point of contact for client inquiries regarding quotes, orders, and technical specifications.
• Have the hunger to upsell products and identify selling opportunities.
• Create and maintain accurate quotes for client opportunities, ensuring the Bill of Materials (BoM) aligns perfectly with customer requirements.
• Manage the end-to-end customer care journey within Salesforce, keeping all contact details, project updates, and renewal dates meticulously organized.
• Negotiate with vendors and distributors to secure the best possible pricing for our customers, advocating for their needs at every step.
• Oversee post-sales support, including tracking hardware shipments and ensuring digital licenses are delivered to the client promptly.
• Proactively manage contract renewals to ensure clients never experience a lapse in their critical IT infrastructure support.

Qualifications

• 1 to 3 years of experience in a role focused on customer care, inside sales support, or client relations.
• Previous experience working within the IT reseller or consulting industry is highly desirable.
• CISCO certification is considered a very strong asset.
• Exceptional communication skills, with a focus on empathy and clarity in customer care interactions.
• A collaborative and "open-minded" approach to learning new IT systems and improving customer care processes.
• Ability to commute to Richmond Hill three times a week.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.