Customer Service Representative

Aliaxis; Oakville; Presencial; CAD 38.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and dental plans

Pension matching

Up to $3k annual bonus

3 weeks vacation

Parking on site

Descripción de la vacante

Randstad Canada is hiring a Customer Service Representative in Mississauga, Ontario, offering a hybrid schedule after probation and a starting pay rate of $42,000 per year. This role focuses on rapid ticket handling, first-call resolution, and nurturing client relationships within a global logistics context.

The position requires strong communication, empathy, and CRM proficiency, with opportunities for bonus payouts and vacation benefits.

Formación

• Demonstrated ability to work collaboratively and with initiative.
• Experience in a customer-centric role with empathy and listening skills.
• Excellent written and verbal communication skills.
• Ability to work with CRM systems.
• MS Office experience is critical.

Responsabilidades

• Respond to customer inquiries and manage tickets efficiently.
• Provide exceptional first-call resolution, ensuring customer satisfaction.
• Develop strong customer relationships and effectively manage client accounts.
• Contribute to problem-solving and decision-making within the team.

Conocimientos

Team collaboration

Empathy & listening

Written and verbal communication

CRM systems

MS Office proficiency

Herramientas

CRM systems

MS Office

Descripción del empleo

Are you looking to make a transition to an office job with great perks and benefits? Are you a people person who loves making decisions and solving problems? Do you have experience with logistics or e-commerce? If you answered yes, we might have just the job for you!

Embark on a rewarding career journey with an international shipping/logistics company as a Customer Service Representative in Mississauga, near the airport. Immerse yourself in a dynamic and growth-oriented environment where you'll make a significant impact in a global logistics company with a rich heritage.

Advantages

• Pay rate from $42,000 depending on experience
• Enjoy a comfortable working environment with a hybrid schedule after probation
• Benefit from the health and dental plans, as well as pension matching
• Receive up to $3k annually in bonus payouts
• Start with 3 weeks of vacation
• Parking available on site (you can park and fly from here too!)

Responsibilities

• Respond to customer inquiries and manage tickets efficiently
• Provide exceptional first-call resolution, ensuring customer satisfaction
• Develop strong customer relationships and effectively manage client accounts
• Contribute to problem-solving and decision-making within the team

Qualifications

• Demonstrated ability to work collaboratively and with initiative
• Experience in a customer-centric role with empathy and listening skills
• Excellent written and verbal communication skills
• Ability to work with CRM systems
• MS Office experience is critical

Summary

If you're ready to thrive in a progressive and client-focused role in Mississauga, we want to hear from you. Join the Customer Service Representative team and start a career that matters.

Employment Details

Full-time

Remote location: Mississauga.

Salary: Pay rate from $42,000 depending on experience.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.