Senior Customer Experience Specialist

The Brick; Northwestern Ontario; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Paramedical services

Job summary

The Brick is seeking a Customer Service Associate to join our service team. You will report to the Operations Manager and contribute to delivering outstanding customer support in a busy retail location.

Responsibilities include handling inquiries, following up with customers, and promoting loyalty while maintaining organized order reports. The role requires flexibility to work various shifts including evenings and weekends.

Qualifications

• Team oriented individual with the ability to collaborate in a retail setting.
• Excellent written and verbal communication skills are required.
• Strong multitasking and organizational abilities.
• Proficiency with computers and Microsoft Office programs.
• Flexibility to work all shifts, including evenings and weekends.

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner.
• Follow up with customers to identify and support their needs.
• Promote customer loyalty by providing exceptional customer support.
• Review and follow up on order reports on a daily basis.
• Other duties as assigned.

Skills

Team oriented

Multitasking

Communication skills

Computer proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Brick is seeking a Customer Service Associate to join our service team. You will report to the Operations Manager and contribute to delivering outstanding customer support in a busy retail location.

Responsibilities include handling inquiries, following up with customers, and promoting loyalty while maintaining organized order reports. The role requires flexibility to work various shifts including evenings and weekends.