Brick Associate, Customer Service

The Brick; Campbell River; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paramedical services

Career progression

Job summary

The Brick is seeking a Customer Service Associate to join our service team in Campbell River. You will report to the Operations Manager and bring a customer-focused attitude to help shoppers, delivering a welcoming experience.

Responsibilities include assisting customers, following up on needs, and promoting loyalty through exceptional support. The role requires teamwork, strong communication, and flexibility to work evenings and weekends.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication.
• Ability to multitask and stay organized.
• Proficiency with computers and MS Office.
• Flexible to work evenings and weekends.

Responsibilities

• Respond to customer inquiries with courteous solutions.
• Follow up with customers to identify needs.
• Promote loyalty with exceptional support.
• Review daily order reports and follow up.
• Other duties as assigned.

Skills

Teamwork

Communication

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Brick is actively seeking to expand our service team. Asa Customer Service Associate, you will be reporting to the Operations Manager.We need enthusiastic people with a great customer focused attitude! The winningcombination of team spirit and desire for career focused growth will ensure arewarding experience in one of our fabulous retail locations!

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Qualifications

• Team oriented
• High school diploma or equivalent
• Exceptional communication skills, both written and verbal
• Proven ability to multitask and maintain organization
• Proficiency with computers and Microsoft Office programs
• Flexibility to work all shifts, including evenings and weekends, as required

Why The Brick

A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family

• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• A dynamic environment to showcase your leadership talents.