Senior Customer Care & Solutions Specialist

Leon's Furniture; Richmond Hill; On-site; CAD 42,000 - 45,000; Full time

Job summary

The Brick in Richmond Hill is seeking a Commercial Sr Associate in Customer Service to join our service team. You will respond to inquiries, follow up with customers, promote loyalty, and help maintain service excellence across departments in a busy retail environment.

Teamwork, warranty processing, and adherence to company policies are essential as you support operations and contribute to profitability. Evening/weekend availability may be required.

Qualifications

• Experience in a customer service or sales role in retail.
• High school diploma or equivalent.
• Exceptional communication skills, both written and verbal.

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner.
• Follow up with customers to identify and support their needs.
• Promote customer loyalty by providing exceptional customer support.
• Maintain excellence in detail and customer service.
• Promote teamwork within all departments.
• Process furniture warranty claims.
• Understand and comply with Brick Group policies & procedures.
• Assist in the training of new operations staff.
• Handle escalated customer service issues and offer solutions.
• Increase location profitability and efficiency.

Skills

Customer service

Sales experience

Communication skills

Multitasking

Data entry

Education

High school diploma

Tools

Microsoft Office

Job description

The Brick in Richmond Hill is seeking a Commercial Sr Associate in Customer Service to join our service team. You will respond to inquiries, follow up with customers, promote loyalty, and help maintain service excellence across departments in a busy retail environment.

Teamwork, warranty processing, and adherence to company policies are essential as you support operations and contribute to profitability. Evening/weekend availability may be required.