Team Lead, Service & Solutions Coordination

Leon's Furniture; Richmond Hill; On-site; CAD 43,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Paramedical services

Job summary

The Brick in Richmond Hill is seeking a capable leader for our National Commercial Call Centre. You will lead a team, coordinate service calls for furniture and appliances, and oversee customer inquiries with a problem-solving mindset.

The role emphasizes customer-first service and collaborative teamwork. We offer a competitive salary, a comprehensive benefits package, and room for growth within a dynamic commercial division.

Qualifications

• High school diploma or equivalent.
• Minimum 5 years customer service or sales experience.
• Excellent telephone manner; strong verbal and written communication skills.
• Strong working knowledge of MS Office programs.
• A positive and enthusiastic attitude.

Responsibilities

• Basic forecasting and business analysis
• Processing service concerns within the first year
• Coordinate service calls for furniture and appliances
• Respond to customer inquiries and offer solutions
• Process sales order confirmations for builders and large contracts
• Co-ordinate product reservations and deliveries for large contracts
• Consistently follow up with customers on the progress of customer service related issues
• Other duties as assigned periodically

Tools

MS Office

Job description

The Brick in Richmond Hill is seeking a capable leader for our National Commercial Call Centre. You will lead a team, coordinate service calls for furniture and appliances, and oversee customer inquiries with a problem-solving mindset.

The role emphasizes customer-first service and collaborative teamwork. We offer a competitive salary, a comprehensive benefits package, and room for growth within a dynamic commercial division.