Customer Service Specialist - Growth & Flexible Shifts

Leon's Furniture; Kirkland; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Paramedical services

Job summary

The Brick is seeking a Customer Service Associate to join our service team in Canada. You will report to the Operations Manager and bring a customer-focused attitude to every interaction in a busy retail environment.

Responsibilities include responding to inquiries, identifying customer needs, following up on orders, and promoting loyalty through exceptional service. The role requires multitasking, strong communication, and flexibility to work evenings and weekends.

Qualifications

• Team oriented
• High school diploma or equivalent
• Exceptional communication skills, both written and verbal
• Proven ability to multitask and maintain organization
• Proficiency with computers and Microsoft Office programs
• Flexibility to work all shifts, including evenings and weekends, as required

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Skills

Team oriented

Exceptional communication

Multitasking

Microsoft Office

Flexibility to work shifts

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Brick is seeking a Customer Service Associate to join our service team in Canada. You will report to the Operations Manager and bring a customer-focused attitude to every interaction in a busy retail environment.

Responsibilities include responding to inquiries, identifying customer needs, following up on orders, and promoting loyalty through exceptional service. The role requires multitasking, strong communication, and flexibility to work evenings and weekends.