SENIOR BUSINESS & SYST ANALYST BS&R

City of Toronto; Toronto; Hybrid; CAD 113,000 - 156,000; Full time

Job summary

A governmental organization in Toronto is seeking a Full-time, Temporary position to support IBM Maximo's Real Estate & Facilities. Responsibilities include managing application support, supervising staff, and ensuring project documentation. The ideal candidate has extensive knowledge of IBM Maximo and strong communication skills. This role offers a competitive salary and allows for a hybrid work arrangement.

Benefits

Hybrid work options

Employee support for work-life balance

Qualifications

• Extensive experience with IBM Maximo Real Estate and Facilities module.
• Ability to effectively manage workload with strict timelines.
• Strong oral and written communication skills.

Responsibilities

• Maintain and support IBM Maximo Real Estate & Facilities.
• Manage daily issues related to Maximo technology applications.
• Supervise and train assigned staff.

Skills

Extensive knowledge of IBM Maximo

Problem-solving skills

Interpersonal skills

Project management tools

Analytical skills

Education

IBM certification in Real Estate & Facilities

Tools

IBM Maximo

MS Project

Job description

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• Work Location: METRO HALL
• Job Type & Duration: Full-time, Temporary (24 month) vacancy
• Salary: $113,683.00 - $155,216.00, TM1607 and Wage Grade 7.5.
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 19-SEP-2025 to 10-OCT-2025

Main Responsibilities:

• Maintains, supports, and enhances various functional and technical aspects of IBM Maximo Real Estate & Facilities (formerly IBM TRIRIGA) including solution configuration, application support, troubleshooting, device management and first-level technical support.
• Manages daily issues and problem-solving related to Maximo Real Estate & Facilities technology applications used by the business.
• Supports all business/operational tasks in the project lifecycle, including project preparation, gathering and analysis of business requirements, conducting blueprint workshops, develops business specifications and system configuration, recommends testing scenarios and unit and integration testing, and rollout.
• Develops, manages, and implements detailed project documentation and plans, performs system analysis activities, participates in the research and testing, provides contingencies, and establishes priorities.
• Provides work direction to team members, assesses progress against project plans, and authorizes sign-off at each stage of the project, including the final production sign-off.
• Supervises, motivates, and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Performs business related tasks (research, impact analysis, planning, testing, coordinating, etc.) for systems upgrades, support stack applications and other related projects.
• Determines the most efficient way to implement system changes, establishes and monitors timelines, reviews, and identifies changes, and analyzes the impact on operations.
• Represents Division on cross-divisional teams. Chairs and participates in sub-committees charged with identifying the Real Estate Management System support needs of the Corporation.
• Reviews, recommends, and prioritizes change requests. Prepares business system applications documents for reports, interfaces, enhancements, forms, conversions, and batch processes.
• Prepares reports and provides information for senior management and staff.
• Liaises with Corporate IT, external technical resources, and software vendors regarding technical issues including client refresh, backup and restore requirements, and external interfaces with the Real Estate Management System.
• Maintains business and technical knowledge of IBM Maximo Real Estate and Facilities (formerly IBM Tririga) for current and upcoming technological advancements.
• Researches and recommends solutions for Real Estate Management System. Develops new techniques and innovative approaches to enhance system functionality and automate business processes. Assists in the execution of system processes to support interfaces, reporting requirements and year-end reporting.
• Provides advice and guidance to the Division on the use of systems, troubleshoots issues, debugs program features and functions, user exits and object-oriented language.
• Responsible for quality assurance in accordance with Corporate Policy and SAP standards and ensures integrity of Real Estate Management System master data, transactional records, reports and periodic posting production runs.
• Ensures internal controls and standards are maintained.

Key Qualifications:

• Extensive knowledge and application support experience related to the IBM Maximo Real Estate and Facilities module within IBM Maximo Application Suite or equivalent Real Estate Management System, including facilities work order processing, preventive maintenance, master data modelling, user exits, features and functions.
• Demonstrated ability to quickly grasp the technical concepts associated with application design, programming as well as resolving support problems, with the ability to clearly articulate this information in terms appropriate to the various audience levels.
• Extensive experience providing support to large and complex projects or teams and working in Production Support teams in a high availability environment.
• Experience of using and support mobile field service applications such as IBM Maximo Mobile or equivalent would be an asset.
• IBM certification in the area of Real Estate & Facilities or an approved equivalent combination of education and/or related experience would be an asset.
• Excellent interpersonal, negotiation, oral and written communication skills, with the ability to prepare and present detailed research proposals, methodologies, policies, standard project plans and reports. Ability to prepare, organize and present project documentation to various audiences (e.g. business case, feasibility study, project plans).
• Ability to effectively manage workload with strict time constraints.
• Ability to analyze/troubleshoot issues and create functional specifications for custom Maximo Application Suite developments and enhancements, including requirements, design and test cases.
• Demonstrated ability to learn new business concepts and technologies quickly.
• Ability to use project management tools (e.g. MS Project), methods and standards, estimating and tracking time and efforts, allocating and deploying resources, etc.
• Extensive research, analytical, conflict resolution and problem-solving skills.
• Ability to identify risks by thoroughly assessing implications of proposed solutions.
• Ability to work effectively as a team member and collaboratively with others in a multidisciplinary team.

Hybrid Work Program

The City of Toronto's Workplace Modernization Program is re-imagining how we work in our workplace. Its vision is to provide flexibility to our employees around how we work and where we work. It will also support a better work-life balance, improved job satisfaction and employee engagement. Improving the work experience is at the core of this program and everyone plays a significant role in its realization. We have introduced the Hybrid Work Program which supports a more modern and flexible way of working. The hybrid approach will allow us to keep the best of remote work while integrating the important aspects of in-person collaboration and teamwork.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .