Senior AV Operations Lead (Hotel & Events)

Encore Canada; Huntsville; On-site; CAD 55,000 - 65,000; Full time

Job summary

Encore Canada in Huntsville, Ontario is seeking an Operations Supervisor to manage daily technician workflows and oversee equipment and services for hotel/convention center clients. You will supervise scheduling, time keeping, and billing reviews, while mentoring staff to maximize revenue and client satisfaction.

The role requires 4+ years in AV and hospitality with supervisory experience or completion of Encore’s ADOP program; a Bachelor’s degree is preferred.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience
• Experience leading workflow and team members.
• Working knowledge of audio-visual equipment in a live show environment
• Proficiency with computer hardware and Microsoft Office
• Effective leadership abilities and customer satisfaction focus.

Responsibilities

• Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
• Provides direct supervision of team members including scheduling and time keeping.
• Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.
• Ensures that daily equipment sheets are updated and properly completed.
• Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
• Attends BEO, Pre-Cons, and pre-production meetings as needed.
• Delegates tasks as appropriate.
• Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures.
• Supervises and mentors’ operational staff to ensure client satisfaction and revenue maximization via onsite upselling.
• Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring ENCORE properties and all vendors.
• Meets with guests onsite to ensure that their needs are met, and the equipment setup is working properly.
• Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
• Promotes and reinforces a positive working environment centered on Encore core values.
• Hire, develop, lead and motivate a talented team of technicians and operational support staff.
• Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.
• Manage human resource related issues including performance management, salary administration and training and development.
• Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.
• Registers and recommends team members for additional training opportunities as needed.

Skills

Supervisory experience

Customer service

Team management

Budgeting & billing

Hospitality industry

Communication skills

Training & development

Equipment knowledge

Education

Bachelor’s degree preferred

High School Diploma required

Tools

MS Office

Audio-visual equipment knowledge

Job description

Encore Canada in Huntsville, Ontario is seeking an Operations Supervisor to manage daily technician workflows and oversee equipment and services for hotel/convention center clients. You will supervise scheduling, time keeping, and billing reviews, while mentoring staff to maximize revenue and client satisfaction.

The role requires 4+ years in AV and hospitality with supervisory experience or completion of Encore’s ADOP program; a Bachelor’s degree is preferred.