Senior Administrative Assistant

Cynet systems Inc; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading grants administration firm in Canada is seeking an administrative professional to assess grant funding eligibility and manage related complaints. The ideal candidate will have a high school diploma or GED, with strong communication and organizational skills, and experience in childcare grant funding programs. This position requires the ability to interact with diverse stakeholders and contribute to a collaborative team environment.

Qualifications

• Clear verbal and written communication skills with the ability to interact professionally with diverse stakeholders.
• Exceptional organizational skills with the ability to prioritize multiple responsibilities and manage concurrent tasks.
• Experience working in a similar administrative role.

Responsibilities

• Assess, recommend, and determine eligibility for grant funding.
• Advise grant recipients on corrective actions and ensure compliance.
• Manage and respond to complaints related to grants.

Skills

Clear verbal and written communication skills

Exceptional organizational skills

Strong attention to detail

Experience using Microsoft Office Suite tools

Experience working with childcare grant funding programs

Education

High school diploma or GED

Relevant post-secondary education in office administration

Job description

Job Description

• Assess, recommend, and determine eligibility for grant funding.
• Advise grant recipients when they do not meet grant funding conditions and explain required corrective actions.
• Identify delivery and payment issues and recommend resolution options to management.
• Ensure services are delivered in accordance with accepted practices and within guidelines prescribed by financial legislation and ministerial policies and procedures.
• Manage and respond to complaints related to grants.
• Provide advice, information, and direction to resolve complaints from grant recipients, early childhood educators, and families.
• Review incoming complaints and determine the most appropriate course of action, consulting senior program staff when required.
• Request additional information to support complaint investigations.
• Assist with complaint investigation and resolution processes.
• Refer complaints as required.
• Participate in the development of operational plans.
• Delegate administrative work to support staff as required.
• Contribute to a positive and collaborative team environment.

Requirements / Must Have

• High school diploma or GED.
• Clear verbal and written communication skills with the ability to interact professionally with diverse stakeholders.
• Exceptional organizational skills with the ability to prioritize multiple responsibilities and manage concurrent tasks.
• Strong attention to detail.
• Experience using Microsoft Office Suite tools.
• Experience working with childcare grant funding programs.
• Experience working with childcare licensing and information systems.
• Relevant experience in a similar administrative role.

Qualification And Education

• High school diploma or GED required.

Should Have

• Relevant post-secondary education in office administration, including degrees, diplomas, or certificates.