Security Guard - Kelowna, B.C.

Commissionaires BC; Kelowna; On-site; Full time

Job summary

A non-profit security organization in Kelowna is looking for Security Officers to manage the safety and security of their properties. Responsibilities include foot patrolling, engaging with the community, managing incidents, and compiling reports. Candidates must have strong observational skills, a valid security license, and preferably at least one year of related experience. This role requires working outdoors in varying weather conditions, promoting a safe community environment.

Qualifications

• 1 year of previous experience in a related field.
• Possession of a valid security license (BST) and Class 5 driver’s license.

Responsibilities

• Conduct foot patrols to deter and report illegal activities.
• Engage with the public, promoting compliance and addressing concerns.
• Utilize de-escalation techniques to manage conflicts.
• Report and document incidents accurately.
• Adhere to policies and safety practices.

Skills

Strong observational skills

Excellent written and verbal communication

Conflict resolution and de-escalation skills

Ability to manage stressful situations effectively

Intermediate to advanced computer skills

Education

High school diploma

Post-secondary education in security or related fields

Job description

Commissionaires BC is looking for Security Officers to join our team working with the Ledge on Lakeshore Development!

As a Security Guard with Commissionaires BC at Ledge on Lakeshore, you will be responsible for maintaining the safety and security of the buildings, vehicles, and property as a whole. This role involves foot patrolling, reporting, monitoring for theft/vandalism, removing trespassers, gathering evidence and information for detailed reports, and responding to incidents and alarms to ensure a safe environment for the community on site. We are seeking individuals who are proactive, responsible, can work alone, and will actively engage with members of the public and any people after hours on site.

Please Note This site is all exterior. There is sheltering accommodation provided.

Shift Schedules:

• Sunday - Thursday (2100-0500 hours)
• Fridays and Saturdays (2100-0500 hours)

Pay Rate: $21.00

Key Responsibilities:

• Patrolling: Conduct foot patrols of assigned areas including buildings, parking lots/parkade, and public spaces to find and deter persons breaking the law, automotive and property theft, security threats or breaches, camping, and the general securing of property.
• Engagement with Public: Interact with various members of the community, offering support to those living there and promoting voluntary compliance with trespassers as required using compassion, empathy, and respect. Assess each situation and any concerns related to vagrants or unauthorized individuals on properties by enforcing policies and bylaws calmly and professionally. Ensure that all interactions are handled in accordance with relevant laws and guidelines.
• De‑Escalation and Incident Management: Utilize effective de‑escalation techniques to manage and resolve conflicts or aggressive behavior. Approach individuals calmly, actively listen, and employ strategies to reduce tension and prevent escalation. Ensure incidents are documented accurately and reported to the appropriate authorities.
• Reporting: Document and report incidents, irregularities, and daily activities accurately in a company‑assigned Notebook. Prepare incident reports for any interactions and removals.
• Compliance: Adhere to Commissionaires BC’s policies, procedures, and local regulations. Ensure that security and safety practices are followed at all times.

Work Conditions:

• Environment: Duties will involve working in various and sometimes extreme weather conditions and environments daily.
• Physical Requirements: Ability to stand, walk, and patrol for extended periods.

Mandatory Certifications:

• A valid security license (BST)
• A valid Class 5 driver’s license

Qualifications:

• Education: High school diploma required, and post‑secondary education preferred or additional training or certification in security, law enforcement, or related fields.
• Experience: 1 year of previous experience in a related field.

Skills:

• Strong observational skills
• Excellent written and verbal communication
• Conflict resolution, and de‑escalation skill
• Ability to manage stressful situations effectively
• Intermediate to advanced computer skills for report writing and work‑related software use.

Nice to haves:

• Basic First Aid
• Bylaw Level 1
• Narcan Training
• De‑escalation and violence prevention/management course including but not limited to Management of Aggressive Behaviour (MOAB), Healthcare use of Force (HUFT), Provincial Violence Prevention Curriculum (PVPC), and Advanced Team Response (ATR).

You're a good fit if...

• You hold a positive and can‑do attitude
• You are reliable and committed
• You can think on your feet and problem solve
• You can work alone and as part of a team
• You pride yourself on offering first class customer service

Our Story

Commissionaires BC is a Canadian, not‑for‑profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country. Commissionaires provides security and other related services for over 200 sites and are located in over 110 communities across the province. Our client base runs from the Federal Government to local municipalities, airports, industrial sectors, and commercial/residential buildings. Our guards are not only behind the scenes providing security and access control, but front and centre providing valued customer service to the public.