Security Agent

Fairmont Hotels & Resorts; Municipality of Jasper; On-site; CAD 80,000 - 100,000; Full time

Job summary

A luxury resort in the Canadian Rockies seeks a Security Member responsible for ensuring the safety and wellbeing of guests and colleagues. Your role will involve responding to concerns, monitoring the property for unauthorized individuals, overseeing wildlife interactions, and maintaining daily security logs. Applicants must possess a valid Security license, First Aid certifications, and effective communication skills. Enjoy competitive pay and numerous perks including staff accommodation assistance, meal provisions, and wellness support.

Benefits

Subsidized staff accommodation assistance

Starting Rate of Pay: $23.42 per hour

One complimentary meal per shift

Employee travel program discounts

Access to the Mountain Explorer Travel Program

Comprehensive wellness platform

Discounts on resort facilities

Colleague Lifestyle Program access

Opportunities for career development within Fairmont

Qualifications

• Experience in safety or security is advantageous.
• Certification in First Aid and CPR is required, larger preference for Advanced First Aid.
• Ability to manage public interactions in conflict situations.

Responsibilities

• Respond to guest and colleague concerns effectively.
• Monitor for unauthorized persons and respond to incidents.
• Patrol developed areas and buildings regularly.

Skills

Safety/Security experience

Conflict management

Computer skills (Excel, Property Manager, MS Office)

Education

Valid provincial Security Services and Investigator license

Valid Alberta driver’s license

First Aid and CPR certification

Pro Serve certification

Job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

At Fairmont Jasper Park Lodge, ensuring the safety and wellbeing of our Colleagues, guests and visitors is an integral part of our operations. As a Security Member, your attentiveness, efficiency and commitment will ensure your hotel remains a safe, enjoyable workplace and travel destination.

What You Will Be Doing

Reporting to the Security Manager, responsibilities and essential job functions include but are not limited to the following:

• Respond to guest and colleague concerns effectively
• Respond to trespassers and unauthorized persons found on property
• Respond to altercations and complaints, lockouts, in-room safe calls
• Assist in issuing rooms to new colleagues who may arrive after Staff Services hours
• Monitor and report any vehicle infractions - parking, speeding, dangerous driving, etc.
• Monitor and deal with wildlife situations within the property limits
• Respond to any activated fire prevention device (pre-alarms, smoke alarms, rate of rise and heat alarms, fire bells), investigate causes and report findings
• Regularly patrol all developed property areas and buildings
• Complete daily log of shift activities and providing appropriate sections to departments within the hotel for follow-up
• Other related duties as assigned

Qualifications

Your experience and skills include:

• Previous Safety/Security experience an asset
• Valid provincial Security Services and Investigator license required
• Valid Alberta driver’s license and clean driving record required
• First Aid and CPR certification required, preference given to applicants with Advanced First Aid
• Pro Serve certification required
• Fire fighter training an asset
• WHMIS and other safety courses an asset
• Ability to deal effectively with the public in conflict situations
• Computer skills (Excel, Property Manager and MS Office software) are required

Additional Information

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits

• Subsidized staff accommodation assistance provided
• Starting Rate of Pay: $23.42 per hour
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]