Salesforce Experience Architect, AI and Agentforce (Solution Architect)

NeuraFlash; Alberta; Hybrid; CAD 125,000 - 150,000; Full time

Job summary

A leading technology consulting firm is seeking a Salesforce Experience Architect. This role involves providing industry best practices, driving requirement gathering, and mentoring team members. Candidates should have 3+ years in technical consulting and 5+ years in the CRM industry. Flexibility for remote work is offered, ideally for those in Canada.

Benefits

Flexible work location

Collaboration opportunities

Travel opportunities up to 25%

Celebration of achievements

Qualifications

• 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role.
• 5+ years of CRM industry experience.
• Experience architecting and implementing Salesforce Service Cloud or Sales Cloud.
• Ability to drive requirement gathering.
• Experience with GenAI prompt writing.

Responsibilities

• Provide industry best practices and serve as a trusted client advisor.
• Drive requirement gathering and serve as the Salesforce platform expert.
• Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term goals.
• Translate business requirements into well-architected solutions.
• Coach and mentor junior technical and functional team members.

Skills

Customer-facing technical consulting

CRM industry experience

Requirement gathering

Salesforce Service Cloud implementation

GenAI prompt writing

Business process design and optimization

Cross-functional team leadership

Flow charting tools

Job description

Salesforce Experience Architect, AI and Agentforce (Solution Architect)

You will have the opportunity to:

• Provide industry best practices and serve as a trusted client advisor
• Drive requirement gathering and serve as the Salesforce platform expert
• Bring an experience design-focused mindset to solutions
• Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
• Provide input on detailed design specifications, infrastructure, and project plans
• Translate business requirements into well-architected solutions
• Coach and mentor junior technical and functional team members
• Follow and understand new Salesforce product and technical capabilities

Required Qualifications:

• 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role
• 5+ years of CRM industry experience
• Ability to drive requirement gathering
• Experience architecting and implementing Salesforce Service Cloud or Sales Cloud
• Experience with GenAI prompt writing
• Hands on experience with at least one of the following:
• Agentforce or other Generative AI driven platforms
• Proven ability to design and optimize business processes across disparate systems
• Ability to tie outcomes to business value (return on investment) through storytelling
• Comfortable using flow charting tools (e.g., Lucidchart)
• Ability to lead a cross-functional team to create rich end user experiences
• Willing and able learner of new technologies

Preferred Skills:

• Experience with defining robust testing approaches for GenAI solutions

What can you expect in the interview process?

• Introductory conversation to discuss the role and your experience
• You’ll talk through your career goals and relevant work examples
• You’ll discuss challenges you have overcome and the tools you used to get there
• Panel Interview with Real-Time Exercise (Video) - 60 minutes
• The call will be split into two parts:
• You’ll receive a prompt and talk through potential solution options and live on the spot (no offline preparation required)
• You’ll get some time to interact with NeuraFlash delivery team members
• Leadership interview (Video) - 45 minutes
• You’ll meet with a member of our leadership team

What’s it like to be a part of NeuraFlash?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
• Travel: For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.
• Flexibility: We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: Our executive team holds town halls & company meetings where they address suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. We celebrate the big and small things together.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. If you prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Canada, India, or Colombia for our respective employees.