Sales Operations Manager

Fullscript; Ottawa; Hybrid; CAD 95,000 - 115,000; Full time

Job summary

A health technology company in Ottawa is seeking a professional to manage CRM data quality and collaborate with multiple teams. Responsibilities include maintaining GTM reporting, coordinating across departments, and documenting sales processes. The ideal candidate has experience in Sales Operations within a B2B or SaaS environment. Generous salary of CAD 95,000 to 115,000, flexible benefits, and the option for hybrid work are offered.

Benefits

Generous PTO

Competitive pay

Flexible benefits package

Training budget

Discount on products

Qualifications

• Experience in Sales Operations, GTM Operations, or Commercial Operations within B2B/SaaS.
• Ability to interpret complex data sets and provide actionable recommendations.
• Deep understanding of sales motions and revenue drivers.

Responsibilities

• Own CRM data quality across accounts and resolve systemic issues.
• Partner with teams to design data hygiene processes.
• Maintain GTM reporting and dashboards for performance reviews.
• Coordinate across Sales, Marketing, and shared services.
• Document sales processes and training workflows.

Skills

Sales Operations experience

Data interpretation

Understanding of sales motions

High fluency in CRM platforms

Driving new process adoption

Job description

Employer Industry: Health Technology

Why consider this job opportunity:

• Salary range between $95,000 and $115,000 CAD
• Generous PTO and competitive pay
• Flexible benefits package and workplace wellness program
• Training budget and company-wide learning initiatives
• Opportunity to work in a hybrid model with flexibility to choose your work environment
• Discount on Fullscript catalog of products

What to Expect (Job Responsibilities):

• Own CRM data quality across accounts, opportunities, and activities, identifying and resolving systemic issues
• Partner with centralized Data and Revenue Operations teams to design scalable data hygiene processes and recurring audits
• Maintain and evolve GTM reporting and dashboards to support forecasting, territory planning, and performance reviews
• Act as the operational point of coordination across Sales, Marketing, Customer Success, Product, Enablement, and RevOps shared services
• Document and maintain sales processes, workflows, and SOPs that support Enablement and training efforts

What is Required (Qualifications):

• Experience in Sales Operations, GTM Operations, or Commercial Operations within a B2B or SaaS environment
• Advanced ability to interpret complex data sets, identify trends, and translate analysis into clear, actionable recommendations
• Deep understanding of sales motions, buyer behavior, deal mechanics, and revenue drivers across segments
• High fluency in CRM platforms, BI tools, spreadsheet modeling, and sales technology ecosystems
• Proven ability to drive the adoption of new processes, tools, and behaviors across sales organizations

How to Stand Out (Preferred Qualifications):

• Experience supporting enterprise or complex sales motions
• Exposure to RevOps or shared services operating models
• Experience operating in a scaling organization where processes are still being built

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