Sales Engineer

SOTI; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a Sales Engineer to drive customer engagement and technical support. The role requires expertise in mobile device management and excellent communication skills. The candidate should have 3-5 years in a similar role and be a fluent French speaker. This remote position allows for personal and professional growth while working with cutting-edge technologies.

Benefits

Growth opportunities

Work with leading-edge technologies

Collaborative environment

Qualifications

• 3-5 years in a technical customer-facing role, ideally in pre-sales.
• Experience with mobile device management solutions.
• Excellent written and verbal communication.

Responsibilities

• Develop revenue through consultative selling.
• Provide presales technical support via email and phone.
• Educate and present SOTI solutions to decision-makers.

Skills

Fluent French speaker

Excellent communication

Problem-solving

Autonomous work

Knowledge of containerization

Tools

SaaS

MS SQL server

Active Directory

Rest APIs

Job description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Sales Engineer

Location: South Africa (Remote)

Work Model: Consultant

What We’re Looking For

SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team.

You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems while providing excellent customer service. Suppose you are eager to prove your understanding of principles, and your problem-solving abilities in a fast-paced environment, and you are willing to learn and grow. In that case, this position offers numerous growth opportunities and a long-lasting career with SOTI.

Sales Engineers are responsible for satisfying the needs of new and existing customers in an effort to maximize their experience with SOTI products. This includes providing technical support, revenue generation in add-on sales and professional service training, and following up on support cases as needed. This position demands that one maintain a high level of customer service as a SOTI representative through all interactions.

What’s in it for you?

The People - From our humble origins in our founder’s basement, to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the finish line. At SOTI, we have a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading-edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners, including some leading tech giants that will keep you on the cusp of emerging technologies.

What You Will Do

• Develop and grow revenue through consultative selling with clients and prospects, presenting a warm, professional, well-spoken, and caring persona as an effective representative of SOTI.
• Provide email and telephone-based presales technical support for our software products.
• Perform production demonstrations that articulate the business and technical value of SOTI solutions.
• Collaborating with the regional sales team consultatively with clients/stakeholders. Helping them to envision the possibility of mobility.
• Educate on and facilitate SOTI solutions that can effectively address business and technical outcomes, positioning business value to customer organizations' decision-makers.
• Present the solution architecture, including all technical aspects of the product and supporting systems.
• Provide pre-sales technical support, installing and configuring enterprise software solutions during POC to prospective customers.
• Communicate with internal product development teams to resolve product issues & generate recommendations for product roadmaps (feature requests).
• Assist with the execution of internal team projects and initiatives.

Experience You Will Bring

• Fluent French speaker
• Minimum of 3-5 years of work experience with experience related to mobile device management solutions and enterprise mobility (Android, iOS, Linux, Windows), BYOD, SaaS
• Prior experience working in a technical customer-facing role. Ideally, as a pre-sales / sales engineer.
• Excellent written and verbal communication with demonstrated ability to communicate the complexities of technical programs.
• Knowledge of computer networking principles (DNS, IP network, Firewalls, etc.).
• Knowledge of Single Sign-On (SSO), Identity Application Management (IAM), Security Assertion Markup Language (SAML), the Identity provider (IdP).
• Knowledge of certificate authorities, certificate management & distribution, and encryption methodologies (SHA1/2, TLS, etc.).
• Knowledge of Active Directory, LDAP protocol, and identity management systems.
• Understanding and experience with Databases (i.e., MS SQL server, MY-SQL, MongoDB, etc.).
• Understanding and/or knowledge of business processes & sales cycle
• Knowledge of containerization and virtualization.
• Work autonomously with minimum supervision.
• Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.

Nice to Have

• Cisco Certified Network Associate or equivalent.
• Microsoft Certified Technology Specialist (MCTS) - Exchange or equivalent experience.
• Understanding or knowledge of Cloud Computing or certification like AWS Certified Solutions Architect - Associate.
• Android Enterprise Professional.
• Any formal sales training - value selling, SPIN, Miller Heiman.
• Understanding of Rest APIs and coding (i.e., Java Scripting, HTML, etc.)
• Experience with customer service / Incident management software.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.