Sales Administrative Support Specialist

ABB Schweiz AG; Dorval; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A global technology leader in Quebec is seeking a motivated individual for a hybrid role that involves order management, KPI data creation, and customer relationship management. The position requires proficiency with Microsoft and CRM tools, advanced communication skills, and a collaborative mindset. You will actively contribute to a diverse and inclusive work environment, ensuring effective stakeholder communication and support during peak business periods.

Qualifications

• Comfortable with multiple technologies and tools.
• Driven and motivated with proactive problem-solving skills.
• Ability to collaborate with team members effectively.

Responsibilities

• Check coded orders for accuracy before ERP system entry.
• Create data for automated KPI values.
• Flag freight issues and support resolution actions.
• Manage account creation and modifications for customers.
• Communicate non-material credits requests approved by management.

Skills

Proficient with Microsoft tools

Advanced communication skills

Time and task management

Problem identification

Team mindset

Tools

CRM systems

ERP systems

Job description

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

This position reports to: Inside Sales Manager, NAM

The work model for the role is: Hybrid

The role supports and empowers departmental organization, key performance indicators and other supporting functions to achieve departmental targets and goals. This includes providing insight and support into the history of business, maintaining automated KPI via digital file maintenance, flagging issues with orders in transit and providing administrative system support for non-front facing credits and requests.

This role contributes to Emergency and Hazardous location lighting in the United States. Main stakeholders are Regional Sales Manager, Agents, Service Depots and other market partners.

Your Role: Own the Challenge

• Checking coded orders to ensure all aspects of the order have been treated properly by the sales team prior to entry of the order in the ERP system.

• Creating data within the CRM platform for automated KPI values and departmental performance insight.

• Flag freight issues and support the action for resolutions.

• Account creation, modification and management for customers and agents.

• Submitting and communicating non-material credits or concessions requested by sales and approved by management.

• Facilitate the consolidated return of material from State-side holding.

• Support creation of system documentation on an as-needed basis to back up the sales team during peak business periods.

What it takes to run what runs the world

• Comfortable with multiple technologies and proficient with Microsoft tools including Word, Excel, PowerPoint, PDF Exchange Editor, as well as CRM and ERP systems.

• Time and task management.

• Advanced communication skills over multiple platforms (email, phone, video conference, etc.).

• Driven and motivated with the ability to proactively identify problems and bring them to the attention of management.

• Team mindset with ability to work cooperatively with others.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

#LI-hybrid

Diversity and Inclusion at ABB

ABB värdesätter våra medarbetares dedikation, engagemang och expertis. Som en arbetsgivare som tillämpar jämställdhet i anställningsförhållanden tror vi på en inkluderande och mångsidig arbetsstyrka. Vi är fast beslutna att säkerställa att våra policyer och praxis överensstämmer med programmet för jämställdhet i anställningsförhållanden, och strävar efter en arbetsstyrka som verkligen representerar de fyra utsedda grupperna:

• Kvinnor

• Ursprungsbefolkning

• Medlemmar av synliga minoriteter

• Personer med funktionsnedsättning

ABB är engagerat i att tillhandahålla rimliga anpassningar för sökande med funktionsnedsättning och uppmuntrar kandidater att själva identifiera sig under ansökningsprocessen.