SaaS Account Manager - Growth & Retention

Cloudtalk; Toronto; Hybrid; CAD 120,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

Fully remote with four European hubs

Career coach

Job summary

CloudTalk, a Global SaaS Scale-up with AI-powered call intelligence, seeks an Account Manager to own a portfolio in Toronto with hybrid work. You will drive retention, expansion, and customer value through strategic partnerships and data-driven insights.

In this role you’ll lead Executive Business Reviews, coordinate with Product and Support, and translate CloudTalk capabilities into measurable ROI for clients. B2B SaaS experience is essential.

Qualifications

• Hands-on experience in Account Management or Customer Success in B2B SaaS.
• Proven ownership of a book of business with renewals and expansions.
• Experience owning customer health metrics and KPIs.

Responsibilities

• Be the Strategic Business Partner and run Executive Business Reviews.
• Own retention & expansion across your portfolio and hit renewal targets.
• Identify and close organic growth opportunities within your accounts.
• Own portfolio health by defining leading indicators and tracking them.
• Advocate for customers inside CloudTalk and influence the roadmap.

Skills

Account Management

Customer Success

B2B SaaS

Executive relationships

Data-driven

Job description

CloudTalk, a Global SaaS Scale-up with AI-powered call intelligence, seeks an Account Manager to own a portfolio in Toronto with hybrid work. You will drive retention, expansion, and customer value through strategic partnerships and data-driven insights.

In this role you’ll lead Executive Business Reviews, coordinate with Product and Support, and translate CloudTalk capabilities into measurable ROI for clients. B2B SaaS experience is essential.