Customer Solutions & Retention Manager

Peninsula Canada; Toronto; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Base salary: $55,000 – $60,000 per year

15 days paid vacation + statutory holidays

Extra day off for your birthday

Career development and progression plan

Employee Assistance Program (EAP)

RRSP matching program

Supportive leadership team

Inclusive workplace culture

Job summary

A leading HR consultancy located in Toronto, Canada, is seeking a Customer Solutions Account Manager. This full-time office-based role focuses on strengthening client relationships and ensuring satisfaction through effective communication and problem-solving. The ideal candidate has over 2 years of client retention experience, particularly in telecommunications, and is proficient with Microsoft Office and Salesforce. Join our supportive team and enjoy benefits such as a competitive salary, paid vacation, and career development opportunities.

Qualifications

• Experience in client services and escalation management.
• Ability to thrive in a fast-paced environment.
• Strong negotiation abilities.

Responsibilities

• Ensure high-quality client experience focused on retention.
• Manage client communications and follow-up calls.
• Collaborate with teams to resolve client issues.

Skills

Exceptional communication skills

Attention to detail

Proficiency with Microsoft Office

Solution-oriented mindset

Education

Minimum 2 years in client retention role

Telecommunications retention experience preferred

Tools

Salesforce

Job description

A leading HR consultancy located in Toronto, Canada, is seeking a Customer Solutions Account Manager. This full-time office-based role focuses on strengthening client relationships and ensuring satisfaction through effective communication and problem-solving. The ideal candidate has over 2 years of client retention experience, particularly in telecommunications, and is proficient with Microsoft Office and Salesforce. Join our supportive team and enjoy benefits such as a competitive salary, paid vacation, and career development opportunities.