SaaS Account Manager - Growth & Renewals

L Squared Digital; Toronto; In loco; CAD 65.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Company events

Gym perks

Performance incentives

Descrizione del lavoro

L Squared Networks Inc. is seeking a relationship-driven Account Manager to join our growing Sales team.

You will own an existing book of customer accounts, building strong relationships, ensuring customers get ongoing value from the L Squared platform, and growing revenue within your accounts through renewals, upsells, and expansion. This hands-on, customer-facing role balances day-to-day account support with growth and retention, requiring excellent communication and a customer-first mindset.

Competenze

• 3+ years experience in account management, customer success or client-facing sales
• Experience managing existing book of business a plus
• Strong relationship-building and communication skills
• Able to manage multiple accounts and priorities
• CRM experience (HubSpot or similar) is a plus
• Customer-first problem-solving mindset
• Self-motivated with strong organizational skills

Mansioni

• Manage a portfolio of existing customer accounts and be their primary contact
• Build and maintain long-term relationships with key stakeholders
• Conduct regular check-ins and business reviews to understand needs
• Identify upsell and cross-sell opportunities within accounts
• Own renewals and proactively reduce churn
• Address questions and escalations with speed and professionalism
• Maintain accurate account records and opportunities in the CRM
• Collaborate with Customer Success, Support, and Product teams
• Prepare and deliver account performance updates and proposals
• Stay current on product offerings, pricing, and competitive landscape

Conoscenze

Account management

Relationship building

Communication

Multitasking

CRM tools (HubSpot)

Problem solving

Time management

Formazione

Bachelor's degree in Business, Marketing, or Communications

Strumenti

HubSpot

Descrizione del lavoro

L Squared Networks Inc. is seeking a relationship-driven Account Manager to join our growing Sales team.

You will own an existing book of customer accounts, building strong relationships, ensuring customers get ongoing value from the L Squared platform, and growing revenue within your accounts through renewals, upsells, and expansion. This hands-on, customer-facing role balances day-to-day account support with growth and retention, requiring excellent communication and a customer-first mindset.