Remote Account Management Lead — MSP Growth & Renewals

Auvik Networks; Canada; Remote; CAD 90,000 - 135,000; Full time

Job summary

Auvik, a cloud-based network management platform, is seeking a Manager, Account Management to lead a team of Account Managers responsible for retention and expansion revenue across the MSP customer base.

Reporting to the Director of Account Management within the Success organization, you will guide performance against renewals, upgrades, and cross-sell targets while delivering a high-quality customer experience.

Qualifications

• Experience leading revenue-generating teams to target attainment.
• Strong leadership and talent development capabilities.
• Experience selling into or managing customers within MSPs.

Responsibilities

• Lead, coach, and develop a team of Account Managers to achieve retention and expansion revenue targets.
• Own team-level quota attainment, pipeline health, and forecast accuracy.
• Establish operating rhythms including weekly forecast calls, deal reviews, and performance check-ins.
• Coach Account Managers on upgrading and cross-sell opportunities.
• Serve as escalation point for complex negotiations and high-risk customer situations.
• Collaborate with Success leadership to align customer health with retention strategy.

Skills

People management

Forecasting

MSP experience

Leadership

Job description

Auvik, a cloud-based network management platform, is seeking a Manager, Account Management to lead a team of Account Managers responsible for retention and expansion revenue across the MSP customer base.

Reporting to the Director of Account Management within the Success organization, you will guide performance against renewals, upgrades, and cross-sell targets while delivering a high-quality customer experience.