Remote Senior Strategic Accounts Lead — Renewals & Growth

Loopio; Toronto; Remote; CAD 95,000 - 140,000; Full time

Benefits offered by this job

MacBook laptop

Monthly phone subsidy

Internet subsidy

Work-from-home budget

Claude account for AI tools

Job summary

Loopio is seeking an experienced account leader to manage strategic relationships across a portfolio of Mid-Market and Enterprise customers. You will drive renewal conversations, identify expansion opportunities, and partner with Customer Success to maximize value and growth.

You’ll build lasting relationships, craft pricing strategies, and present insights to senior stakeholders while coordinating cross-functionally across global teams.

Qualifications

• 3+ years of experience in a Strategic Account Executive, Account Manager or similar role, preferably in B2B SaaS.
• Experience growing and maintaining relationships with named accounts, including Global Banks and Fortune 500.
• Proven track record of developing sales opportunities and managing complex deal cycles.
• Ability to develop relationships with senior leaders and C-level executives.

Responsibilities

• Lead end-to-end renewal negotiations and expansion opportunities with mid-market and enterprise customers.
• Build meaningful relationships with Loopio customers at all levels via emails, calls, video and meetings.
• Map customer organizations and develop strategies to increase engagement and opportunities.
• Collaborate with Customer Success Managers to understand adoption and identify expansion opportunities.
• Negotiate contract terms and pricing with guidance from internal teams.
• Respond to subscription requests and upgrades outside of renewal cycles with high service levels.
• Present to stakeholders the value of expanding Loopio usage within organizations.
• Conduct discoveries and online demos to potential expansion users.
• Create playbooks, email templates, and meeting frameworks to support account growth.
• Utilize data to identify growth opportunities and flag risks; drive proactive engagement.
• Develop strategies to increase engagement and create Loopio advocates.
• Perform market research on consumer needs and competitor activity.
• Generate pipeline through prospecting and outbounding; partner with Growth BDR for pipeline creation.
• Maintain accurate forecasts and manage renewal/expansion forecasting meetings.
• Keep Salesforce account data updated and close renewals/upsells on time.
• License management to monitor usage and identify expansion opportunities.
• Coordinate with Product, Marketing, Sales, and CS teams to relay customer feedback.
• Present learnings to Senior Leadership on enterprise accounts.
• Occasional travel for events or on-site customer meetings; travel outside Canada is infrequent.

Skills

Strategic Account Management

Relationship building

B2B SaaS sales

Cross-functional collaboration

Forecasting & renewals

Tools

Salesforce

CRM tools

Job description

Loopio is seeking an experienced account leader to manage strategic relationships across a portfolio of Mid-Market and Enterprise customers. You will drive renewal conversations, identify expansion opportunities, and partner with Customer Success to maximize value and growth.

You’ll build lasting relationships, craft pricing strategies, and present insights to senior stakeholders while coordinating cross-functionally across global teams.