rooms manager - accommodation services

Renaissance Edmonton Airport Hotel; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Dental plan

Disability benefits

Health care plan

Vision care benefits

Group insurance benefits

Job summary

Renaissance Edmonton Airport Hotel is seeking an operations supervisor to lead daily hotel operations on site. You will develop policies, hire and supervise staff, and ensure service standards are met.

The role requires 2–3 years of experience, strong communication, and the ability to work under pressure in a fast-paced environment; duties include maintenance oversight, client coordination, and inventory management.

Qualifications

• 2 years to less than 3 years experience
• On site work
• Work must be completed at the physical location

Responsibilities

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Organize and maintain inventory

Skills

Client focus

Efficient interpersonal skills

Excellent oral communication

Flexibility

Initiative

Team player

Education

Secondary (high) school graduation certificate

Job description

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Develop and implement policies and procedures for daily operations


• Recruit and hire staff


• Supervise staff


• Conduct performance reviews


• Negotiate with suppliers for the provision of materials and supplies


• Conduct training sessions


• Negotiate with clients for the use of facilities


• Arrange for and oversee maintenance activities


• Enforce policies and procedures


• Address customers' complaints or concerns


• Assist clients/guests with special needs


• Establish work schedules


• Organize and maintain inventory

Supervision

• Staff in various areas of responsibility

Additional information

Work conditions and physical capabilities

• Fast-paced environment


• Work under pressure


• Tight deadlines


• Attention to detail


• Combination of sitting, standing, walking


• Standing for extended periods


• Large workload

Personal suitability

• Client focus


• Efficient interpersonal skills


• Excellent oral communication


• Flexibility


• Initiative


• Team player

Benefits

Health benefits

• Dental plan


• Disability benefits


• Health care plan


• Vision care benefits

Financial benefits

• Group insurance benefits

Other Benefits

• Other benefits

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for youths

• Offers on-the-job training tailored to youth


• Offers mentorship, coaching and/or networking opportunities for youth


• Provides awareness training to employees to create a welcoming work environment for youth