Returns Specialist — Quality & Logistics

NRI - NRI Distribution Inc; Brampton; On-site; CAD 32,000 - 33,000; Full time

Benefits offered by this job

Staff purchase program

Staff benefits plan

Flexible and fun work environment

Internal opportunities

Job summary

NRI Distribution Inc. is hiring a Returns Clerk to join the team and manage warranty, returns, and quality control duties. The role requires handling returns, processing information, and maintaining safety and organization in the warehouse environment.

The position is a 14-month maternity leave coverage with a strong chance of extension or transition to a permanent role. Hours are Monday to Friday, 7:00am to 3:30pm, on-site in Brampton, Canada.

Qualifications

• Must have 3+ months of experience in the Returns department.
• Proficient with Microsoft Office, specifically Outlook and Excel.
• Physical ability to lift up to 50 lbs and endure standing/walking for extended periods.

Responsibilities

• Process all returns in a timely manner per client requirements.
• Input returns information into the system.
• Communicate with clients via email and reporting.
• Quality control on returns and warranty claims.
• Serve as a backup in the absence of the returns lead.
• Troubleshoot discrepancies or transit issues.
• Flag potential issues to supervisor before postings.
• Follow safety rules, SOPs, and keep areas safe and tidy.
• Perform other duties as requested.

Skills

Team orientation

Attention to detail

Time management

Adaptability

Trustworthy

Tools

Microsoft Office

Outlook

Excel

Job description

NRI Distribution Inc. is hiring a Returns Clerk to join the team and manage warranty, returns, and quality control duties. The role requires handling returns, processing information, and maintaining safety and organization in the warehouse environment.

The position is a 14-month maternity leave coverage with a strong chance of extension or transition to a permanent role. Hours are Monday to Friday, 7:00am to 3:30pm, on-site in Brampton, Canada.