Customer Service Representative

Tenaquip, Ltd.; Senneville; On-site; CAD 42,000 - 56,000; Full time

Job summary

Tenaquip, Ltd. is seeking a detail-oriented Returns, Customer Service Representative to manage the end-to-end returns process and ensure accuracy. You will review requests, process credits and adjustments, and collaborate with Warehousing, Quality, Purchasing, and Accounting to resolve issues.

The role emphasizes problem-solving and delivering excellent service to customers while maintaining accurate records and contributing to process improvements.

Qualifications

• 3–5 years experience in returns or customer service.
• Post-secondary education in business administration or related field preferred.
• Proficient in MS Office, Excel and ERP systems.

Responsibilities

• Manage the end-to-end customer returns process from request to final resolution.
• Review return requests for policy compliance and agreements.
• Process customer credits, replacements, and account adjustments accurately.
• Investigate return-related issues and identify root causes.
• Collaborate with Warehouse, Quality, Purchasing, Accounting and suppliers.
• Handle customer quote requests and sales orders promptly.
• Provide product and service information and support.
• Maintain accurate customer records and documentation.
• Monitor order status reports and follow up on outstanding items.
• Work with internal teams to ensure a positive customer experience.

Skills

Customer service

Problem solving

Attention to detail

Time management

Multitasking

Education

Post-secondary education in Business Administration or related field

Tools

MS Office

Excel

ERP Systems

Job description

We are looking for a detail-oriented and customer-focused Returns, Customer Service Representative to join our team. In this role, you will manage the end-to-end customer returns process, including credits, investigations, and issue resolution. You will work closely with customers and cross-functional teams to ensure returns are handled accurately, efficiently, and in compliance with company policies.

This is an excellent opportunity for someone who enjoys problem-solving, collaborating with multiple stakeholders, and delivering a positive customer experience while helping drive continuous improvement.

As a Customer Returns Representative

• Manage customer returns from request through final resolution.
• Review return requests to ensure they meet company policies and agreements.
• Process customer credits, replacements, and account adjustments accurately.
• Investigate return-related issues and help identify root causes.
• Partner with Warehouse, Quality, Purchasing, Accounting, and suppliers to resolve return concerns.
• Process customer quote requests and sales orders in a timely manner.
• Provide customers with product and service information and support.
• Maintain accurate customer records and documentation.
• Monitor order status reports and follow up on outstanding items.
• Work with internal teams to resolve customer issues and ensure a positive customer experience.

Qualifications

• 3-5 years experience in a return, customer service role
• Post-secondary education in Business Administration or a related field is considered, an asset.
• Strong written and verbal communication skills.
• Excellent attention to detail and commitment to accuracy.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Customer-focused mindset with a passion for delivering exceptional service.
• Effective problem-solving and investigative skills.
• Ability to work collaboratively across multiple departments and functions.
• Proficiency with MS Office, Excel and ERP Systems.
• Bilingual (French and English*), spoken and written. (*) This qualification is required as you will be interacting with partners, vendors, internal/external clients and/or staff across Canada on a regular basis.

We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted.

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