Returns & Logistics Coordinator — NetSuite Expert

Barcodes, Inc.; Markham; Hybrid; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Vacation

RRSP contribution

5% annual bonus

Job summary

Barcodes, Inc. is seeking a Returns Coordinator to support operations by coordinating customer and vendor RMAs for credits or exchanges. You will work with sales, customers, and internal teams to keep RMAs updated and resolved promptly.

Responsibilities include NetSuite processing, inventory movement updates, and inbox management for returns and shipments. This role requires 2 years in returns/warehouse experience, NetSuite familiarity, and strong English communication.

Qualifications

• 2 years of experience with returns and warehouse operations.
• At least 1 year of ERP experience (NetSuite preferred).
• Knowledge of shipping labels and shipping carriers.
• Strong English communication skills (oral and written).

Responsibilities

• Create and request customer and vendor RMAs for credit or exchange.
• Manage RMA and VRMA requests and receipts; follow up daily with sales, suppliers, and customers.
• Trace and investigate missing or damaged gear or packaging with customers, vendors, or carriers.
• Process NetSuite transactions to display inventory movement and updated RMA status.
• Verify goods before shipment and address variances.
• Manage [e-mail] and [e-mail] inboxes; respond to inquiries.
• Coordinate backups for logistics coordination during busy periods; support cross-border issues and NAFTA needs.
• Communicate with vendors, customers, and staff to ensure timely shipping of items.

Skills

English communication

Detail-oriented

Organizational skills

Interpersonal communication

Task prioritization

Independent initiative

Education

High school diploma or equivalent

Tools

NetSuite

Job description

Barcodes, Inc. is seeking a Returns Coordinator to support operations by coordinating customer and vendor RMAs for credits or exchanges. You will work with sales, customers, and internal teams to keep RMAs updated and resolved promptly.

Responsibilities include NetSuite processing, inventory movement updates, and inbox management for returns and shipments. This role requires 2 years in returns/warehouse experience, NetSuite familiarity, and strong English communication.