Retail Team Leader - Operations & Customer Service

Dollarama; Kirkland Lake; On-site; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive compensation package

Company matched pension plan

Tailor-made training program

Career development opportunities

Job summary

Dollarama in Kirkland Lake, Ontario seeks an Assistant Team Leader to support store operations, supervise staff, and deliver outstanding customer service in a fast-paced environment.

You will assist management with daily tasks, prepare shipments, stock shelves, and uphold safety and cleanliness standards while contributing to hiring and performance processes. This role offers growth within a well-established retail team.

Qualifications

• Approximately one year of relevant experience in the retail industry.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Responsibilities

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: ensuring daily breaks, time and attendance are tracked and participating in hiring and performance management.

Skills

Retail operations

Leadership

Customer service

Communication

Teamwork

Time management

Job description

Dollarama in Kirkland Lake, Ontario seeks an Assistant Team Leader to support store operations, supervise staff, and deliver outstanding customer service in a fast-paced environment.

You will assist management with daily tasks, prepare shipments, stock shelves, and uphold safety and cleanliness standards while contributing to hiring and performance processes. This role offers growth within a well-established retail team.