Retail Team Lead — Ops, Service & Training

Dollarama; Vernon; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Company matched pension plan

Tailor-made training

Job summary

Dollarama in Vernon, Canada, is seeking an Assistant Team Leader to support store operations, ensure excellent customer service, and maintain an organized, efficient environment. This role involves assisting the management team, handling shipments, stocking shelves, and upholding safety standards.

Qualifications include about one year in retail with at least one year in a supervisory role, plus strong communication, leadership, and multitasking abilities.

Qualifications

• At least 1 year in the retail industry.
• At least 1 year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Customer service-oriented.

Responsibilities

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: ensuring breaks, time and attendance are tracked and participating in hiring and performance management.

Skills

Retail experience

Supervisory experience

Leadership

Communication skills

Customer service

Multitasking

Teamwork

Job description

Dollarama in Vernon, Canada, is seeking an Assistant Team Leader to support store operations, ensure excellent customer service, and maintain an organized, efficient environment. This role involves assisting the management team, handling shipments, stocking shelves, and upholding safety standards.

Qualifications include about one year in retail with at least one year in a supervisory role, plus strong communication, leadership, and multitasking abilities.