Retail Team Lead - Operations & Customer Service Growth

Dollarama; Malartic; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Company matched pension

Tailor-made training

Career growth

Job summary

Dollarama in Malartic, QC is seeking an Assistant Team Leader to support store operations, supervise staff, and deliver excellent customer service in a fast-paced retail environment.

You will handle daily tasks, assist with opening/closing, monitor attendance, and participate in hiring and performance reviews as part of a collaborative team.

This role includes tailored training, competitive compensation and benefits, and a company-matched pension plan with paths to grow in retail and management.

Qualifications

• Approximately one year of relevant experience in the retail industry.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Responsibilities

• Assist the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: ensuring breaks, time and attendance tracked and participating in hiring and performance management.

Skills

Customer service

Leadership

Communication

Teamwork

Multitasking

Time management

Job description

Dollarama in Malartic, QC is seeking an Assistant Team Leader to support store operations, supervise staff, and deliver excellent customer service in a fast-paced retail environment.

You will handle daily tasks, assist with opening/closing, monitor attendance, and participate in hiring and performance reviews as part of a collaborative team.

This role includes tailored training, competitive compensation and benefits, and a company-matched pension plan with paths to grow in retail and management.