Assistant Team Leader - Retail Ops & Leadership Growth

Dollarama; Eastern Ontario; On-site; CAD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Pension plan

Training and career development

Career progression opportunities

Job summary

Dollarama in Ontario, Canada is seeking an Assistant Team Leader to support daily store operations, lead a small team, and ensure top-notch customer service in a fast-paced retail environment.

The role involves supervising staff, coordinating shipments, stocking shelves, and maintaining safety and cleanliness while assisting with cash handling and manager-on-duty tasks. Strong communication and leadership are essential.

Qualifications

• 1 year of relevant experience in retail.
• At least 1 year in a supervisory role.
• Flexible availability including days, evenings, weekends.
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational and teamwork skills.
• Ability to multitask in a fast-paced, high-volume environment.
• Customer service orientation.

Responsibilities

• Assist the management team in running store operations and supervising staff.
• Box and unbox daily shipments.
• Stock daily products on shelves.
• Climb ladders to access all store areas.
• Provide excellent customer service and resolve issues.
• Maintain store safety and cleanliness standards.
• Perform cash handling and opening/closing duties as needed.
• Follow up on assigned tasks.
• Handle manager-on-duty duties including attendance, breaks, and performance management.

Skills

Staff supervision

Customer service

Communication

Time management

Teamwork

Problem solving

Tools

POS systems

Job description

Dollarama in Ontario, Canada is seeking an Assistant Team Leader to support daily store operations, lead a small team, and ensure top-notch customer service in a fast-paced retail environment.

The role involves supervising staff, coordinating shipments, stocking shelves, and maintaining safety and cleanliness while assisting with cash handling and manager-on-duty tasks. Strong communication and leadership are essential.