Retail Team Leader: Lead, Merch & Service Excellence

Dollarama; Nicolet; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive benefits package

Pension plan matched

Tailor-made training program

Career growth opportunities

Job summary

Dollarama in Nicolet, Canada, is seeking a Store Team Leader to support the Store Manager and Assistant Store Manager in daily retail operations. You will lead and guide store associates, ensure smooth merchandising, and uphold service standards.

The role requires 1–2 years in supervision and at least one year in retail, with open availability including days, evenings, and weekends. You’ll contribute to hiring, training, safety, and loss prevention as part of a dynamic team.

Qualifications

• Minimum of one (1) year of retail experience.
• 1–2 years in a supervisory role.
• Ambition to progress within the company.
• Open availability (day, evening, weekend).
• Strong leadership and communication skills.
• Ability to multitask and manage priorities in a high-volume environment.

Responsibilities

• Lead and supervise store associates, providing guidance and support.
• Oversee merchandising, shelf stocking, and daily shipments handling.
• Ensure high standards of customer service.
• Perform manager-on-duty duties, including breaks, timekeeping, and attendance.
• Maintain visual merchandising standards.
• Address customer complaints promptly and resolve issues.
• Uphold store safety and cleanliness standards.
• Manage cash and perform opening/closing duties as required.
• Participate in inventory processes and staff training.
• Follow up on tasks and contribute to hiring and performance management.

Skills

Leadership

Communication

Multitasking

Customer Service

Time Management

Job description

Dollarama in Nicolet, Canada, is seeking a Store Team Leader to support the Store Manager and Assistant Store Manager in daily retail operations. You will lead and guide store associates, ensure smooth merchandising, and uphold service standards.

The role requires 1–2 years in supervision and at least one year in retail, with open availability including days, evenings, and weekends. You’ll contribute to hiring, training, safety, and loss prevention as part of a dynamic team.